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Question

Adobe Reader Error

Forum|Forum|1 year ago
September 19, 2024
25 replies
47197 views

I use an old work Dell Desktop (64 bit OS) so I can continue to access years of PDF documents. I had a version of Adobe Reader which worked fine until 9/17/24 when an updated version was pushed out and all of a sudden I could not open any PDF documents.

I am using Windows 7 Professional Service Pack 1 6.1.7601 Build 7601

At the recommendation of an Adobe chat agent (Aki) I uninstalled the updated version of Adobe Reader and downloaded the 32 bit version (since I am using Windows 7)

Help! It is not working

The message I get is:

AcroRD32.exe – Entry Point Not Found

The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll

Acrobat Failed to Load Its Core DLL

Can you please provide me with the information I need to get it working so I can access my PDF documents?

Thanks-

Arthur

General troubleshooting

G

ganapathi_5277

Participant

I applied the patch (link given in the pinned reply) and got the same issue solved now. Thank you.

P

paula_9716

Participant

Thank you, Tariq Dar!

I was struggling for 2 weeks to find a solution and found this post. It worked perfectly. I installed the Windows 7 version of Acrobat Reader and then applied AcroRdrDCUpd2400320180.msp It worked perfectly!. Thank you!

T

Tariq Ahmad

Community Manager

Thanks for the confirmation, @paula_9716!

I am glad it worked for you. Please feel free to reach out if you have any questions.

~Tariq

L

loyal_day3407

Participant

I have the same problem and managed to solve it.

what i did was to install the following (which are available on microsoft website)

1. windows 7 SP1

2. kb3080149 updates.

garkalulu

T

Tariq Ahmad

Community Manager

Hi all

We are live with the October interim release, which has the fix for this issue.
Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC

Requesting all to update your applications with the latest update. To check for the latest updates, launch the App > “Help -> Check for updates.”

In case, if you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will help us diagnose and fix the problem more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq.

Tagged: @arthur_7630 @ToniCavallo @VNcoconutcoffee @Giorgia27409528ykav @dodo_0798 @legs_7936

D

doug_1920

Participant

Tariq, how do I do this update to my Windows 7?

I have uninstalled and reinstalled Adobe but it is still looking for this ADVAPI32 DLL.

I downloaded the KB3080149 MSU file, doubled clicked, but Windows can't open the file.

Please help...Doug

T

Tariq Ahmad

Community Manager

Hi @doug_1920,

There are a couple of ways to do it. Launch Reader > Help > Check for updates. Follow the on-screen instructions and that should be it. If that doesn't work.
You can try this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC download the latest patch for Reader available, once downloaded try installing installing by double clicking on the downloaded file.

Let us know if that works.

~Tariq

P

pedro_9147

Participant

I am no computer expert. But I tried a suggestion I found while searching for solutions, and it solved my problem. Go to Microsoft Update Catalog for Wndows 7. In search box type "KB3080149". There is a version of this update for x64 as well. Download update and run it. The computer needs to be restarted for update to take effect. Try opening Adobe and see if it works. It worked for me.

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tom_6951

Participant

Thanks for posting, but this didn't work for me (says not for my computer), but another update as posted by David above worked (kb4474419,).

T

tom_6951

Participant

Oops, It was posted by Sunflower.

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david_3392

Participant

I've been having the same problem as everyone else. I'm using Windows 7 Home, 64bit. This may be a solution for everyone. I did find an early version 9 of Acrobat Reader on the following website: filehorse.com. I downloaded and installed it, and it's working fine. Also, when you open a PDF file, the drop down "Help" menu shows: "Check for Updates."' There, you can UNCHECK "Automatic Updates," so a newer version won't install. Hope this helps everyone.

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Dev_Dani

Participant

Would you be so kind as to share the download link with us?

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david_3392

Participant

Here's the link to the website download: https://www.filehorse.com/download-adobe-acrobat-reader-dc/3679/

Make sure you download the "Adobe Reader 9.0" file. Click the Green 'Free Download' button. The file is dated: January 21st, 2009.

P

philipus_5655

Participant

same issue, have been trying to debug and open pdf as administrator mode, but still does not work. Adobe please help and fix the bug

N

navin_3935

Participant

Hi, I am also not being able to open pdf files.

Error: The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll.

Regards

Navin

S

steve_4686

Participant

Until a solution is found to the v24.003.20112 runtime issue, I would recommend installing a previous version of Reader and disabling the automatic update feature. Here’s the workaround for Windows 7:

Uninstall current version of Acrobat Reader

Start > Run > Control Panel > Programs and Features > select Reader and click uninstall

Download a previous version of Acrobat Reader. Here’s one example from the Adobe Community which contains a link to a previous version: https://community.adobe.com/t5/acrobat-reader-discussions/where-to-download-old-versions-of-acrobat-reader-that-are-newer-than-october-2020/td-p/13486497/1000
After download is complete, disconnect from the internet and close browser.
Install downloaded file.
To prevent Acrobat Reader from updating automatically, edit the following Windows programs:
Task Scheduler

Start menu > type Task Scheduler> Task Scheduler Library > select Adobe Acrobat Update Task > select Disable, then close program

Services

Start menu > type Services > select Adobe Acrobat Update Service > right click Properties > edit Startup Type to Disabled > click OK, then close program

Re-start computer.

R

rooney_6774

Participant

User Sunflower5157 found the solution.
Who would have thought that this is a security issue and Microsoft has an update for it.
Go to: https://www.catalog.update.microsoft.com/search.aspx?q=kb4474419%22
Find the two links below, for win 7 x32 or x64, download the one you want
Or, go to Google instead and search for "KB4474419", the first link should be the one you need from the official site.
Install the update, restart the computer, and voilá.

Rooney

I

Izzat Sobri

Participant

Hi guys,

Since this error occurred after the update, I recommend uninstalling it and clearing your registry, or using Revo Uninstaller software. Then, reinstall your previous working version and disable Adobe Reader updates in Windows services until Adobe fixes this issue. So far, this has worked for me.

cheers.

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