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arthur_7630
Participating Frequently
September 19, 2024
Question

Adobe Reader Error

  • September 19, 2024
  • 25 replies
  • 47197 views

I use an old work Dell Desktop (64 bit OS) so I can continue to access years of PDF documents.  I had a version of Adobe Reader which worked fine until 9/17/24 when an updated version was pushed out and all of a sudden I could not open any PDF documents. 

 

I am using Windows 7 Professional  Service Pack 1  6.1.7601 Build 7601

 

At the recommendation of an Adobe chat agent (Aki) I uninstalled the updated version of Adobe Reader and downloaded the 32 bit version (since I am using Windows 7)

 

Help!  It is not working

The message I get is:

AcroRD32.exe – Entry Point Not Found

The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll

 

Acrobat Failed to Load Its Core DLL

 

Can you please provide me with the information I need to get it working so I can access my PDF documents?

 

Thanks-

Arthur

    25 replies

    Show previous replies
    R
    Adobe Employee
    ravinderg62643219
    Adobe Employee
    September 26, 2024

    Hi All,

    We acknowledge the issue and are working on the fix. Will keep the group posted on the timelines when this fix is available.

     

    Regards

    Ravi

      A
      annuwon
      Participant
      September 26, 2024

      SAME PROBLEM

      00

       

      S
      salah_eddine_2344
      Participant
      September 26, 2024

      https://www.microsoft.com/en-us/download/details.aspx?id=48638

      Try downloading this Win. update and then restart your PC. I had the same issue with the missing advapi32.dll file, but after the update, it's working normally now.

        L
        lazhu_6920
        Participant
        September 26, 2024

        Install this update:

        64-bit

        32-bit

          A
          annuwon
          Participant
          September 26, 2024

           

          WHICH ONE TO INSTALL? HOW TO FIND OUT?

           

          S
          Sunflower5157
          Participant
          September 26, 2024

          You try install windows update kb4474419, then restart pc, should be work. Below is the link.

          64bit:

          https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu

          32bit :

          https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x86_0f687d50402790f340087c576886501b3223bec6.msu

            A
            Anh242297427gyk
            Participant
            September 26, 2024

            Thanks. This worked for me.

            A
            antagonist0029
            Participant
            September 26, 2024

            I'm also encountering the same error in our organization. Currently 3 desktops running Win 7 have been showing this same error. Tried re-installing in the first PC, it worked for a while but the error returned.

            C
            christelle_5707
            Participant
            September 25, 2024

            I have the same problem.

            please help.

            indows 7, version 6.1.7601.18247 for file advapi32.dll

            R
            rooney_6774
            Participant
            September 25, 2024

            Hi everyone,


            Unfortunately I ran into the same problem. Since the 2024-09-17 update of Adobe Reader, PDF files cannot be opened. Similar to the poster, I'm using the same old Win7 64 version, even the service pack is the same. I checked the advapi32.dll file version number, mine is 6.1.7600.16385
            I tried to solve the problem by replacing the old one with a new advapi32.dll, but unfortunately, since win7 is no longer a supported operating system, the software just crashes. I tried to update to the highest possible version using the cmd interface and system repair settings, but unfortunately that doesn't help either, so now I'm sure that it will be an Adobe Reader bug with the new update
            I'm afraid this won't be fixed until the next update, and it affects quite many people.
            Until this can be fixed, is there an archive in which the previous versions are also available?
            I thank you in advance for your answers!


            Rooney

            J
            Jubilant_Mischief5C68
            Participant
            September 25, 2024

            I also have the same problem. I have Win7. /have you found a solution?

             

            Diego

            P
            pangan_7944
            Participant
            September 25, 2024

            I have same problem, my advapi32.dll version is 6.1.7601.17514. i hope u have solution for this problem. thanks

            T
            tom_6951
            Participant
            September 25, 2024

            Same here.  It happened sometime in the last few weeks (September 2024).  Not sure of exact date since I was away.  I tried reinstalling Reader and get the same error message. 

            D
            david_8814
            Participant
            September 24, 2024

            Have had the problem with the (free) Adobe Acrobat Reader on 64-bit Win7 since last week too.
            Error message: the procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll.

            Uninstalled Acrobat Reader then, unable to find a base installation of an older version that would install on Win7 on the Adobe site I used a signed download of v9 (released in 2010) for Win7 on the Lenovo website. It reads PDF which is all I need (and the old UI is so much easier to work with).

            I also stopped the Acrobat Update Service in services.msc to avoid Acrobat subsequently updating itself back to the broken release. It would be better if auto update was a preference that could be set from Acrobat.

            I would be useful to know if and when a patched version of Acrobat that does work on Win7 gets released.

              D
              david_3392
              Participant
              September 27, 2024

              I've been having the same problem as everyone else.  I'm using Windows 7 Home, 64bit.  david_8814 - I couldn't find the V9 version you have, but I did find a version 9 on the following site: filehorse.com.  I downloaded, installed it, and it's working fine.  Also, I couldn't find: 'Acrobat Update Services,'  but the Acrobat Reader 9 version I have has: 'Check for Updates' in the 'Help' Menu and it allows you to UNCHECK 'Automatic Updates.'  Hope this helps everyone.

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