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arthur_7630
Participating Frequently
September 19, 2024
Question

Adobe Reader Error

  • September 19, 2024
  • 25 replies
  • 47197 views

I use an old work Dell Desktop (64 bit OS) so I can continue to access years of PDF documents.  I had a version of Adobe Reader which worked fine until 9/17/24 when an updated version was pushed out and all of a sudden I could not open any PDF documents. 

 

I am using Windows 7 Professional  Service Pack 1  6.1.7601 Build 7601

 

At the recommendation of an Adobe chat agent (Aki) I uninstalled the updated version of Adobe Reader and downloaded the 32 bit version (since I am using Windows 7)

 

Help!  It is not working

The message I get is:

AcroRD32.exe – Entry Point Not Found

The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll

 

Acrobat Failed to Load Its Core DLL

 

Can you please provide me with the information I need to get it working so I can access my PDF documents?

 

Thanks-

Arthur

    25 replies

    Show previous replies
    C
    chris_1213
    Participant
    September 23, 2024

    I'm having the same problem but what i have done is just use Edge's Addon and then open with Edge instead:

    Adobe Acrobat: PDF edit, convert, sign tools - Microsoft Edge Addons

     

    Since theres already screenshots of the error ill just post my eventlog:

    General:

    Fault bucket , type 0
    Event Name: PCA2
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AcroRd32.exe
    P2: 24.3.20112.0
    P3: Adobe Acrobat Reader
    P4: Adobe Acrobat Reader
    P5: Adobe Systems Incorporated
    P6: 200
    P7: -1
    P8:
    P9:
    P10:

    Attached files:
    C:\Users\Chris\AppData\Local\Temp\{18bcabd5-ee69-4926-8cc3-45e879a97332}\appcompat.txt
    C:\Users\Chris\AppData\Local\Temp\Tab6314.tmp

    These files may be available here:
    C:\Users\Chris\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_AcroRd32.exe_40a2f1956e282338979cea3b1aa942ac88cd8abf_cab_2d156d12

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 06fbbc3d-7a02-11ef-a4c5-005056c00008
    Report Status: 4

     

    Details XML View

     

    - <System>
      <Provider Name="Windows Error Reporting" />
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2024-09-23T23:17:43.000000000Z" />
      <EventRecordID>496112</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Chris-PC</Computer>
      <Security />
      </System>
    - <EventData>
      <Data />
      <Data>0</Data>
      <Data>PCA2</Data>
      <Data>Not available</Data>
      <Data>0</Data>
      <Data>AcroRd32.exe</Data>
      <Data>24.3.20112.0</Data>
      <Data>Adobe Acrobat Reader</Data>
      <Data>Adobe Acrobat Reader</Data>
      <Data>Adobe Systems Incorporated</Data>
      <Data>200</Data>
      <Data>-1</Data>
      <Data />
      <Data />
      <Data />
      <Data>C:\Users\Chris\AppData\Local\Temp\{18bcabd5-ee69-4926-8cc3-45e879a97332}\appcompat.txt C:\Users\Chris\AppData\Local\Temp\Tab6314.tmp</Data>
      <Data>C:\Users\Chris\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_AcroRd32.exe_40a2f1956e282338979cea3b1aa942ac88cd8abf_cab_2d156d12</Data>
      <Data />
      <Data>0</Data>
      <Data>06fbbc3d-7a02-11ef-a4c5-005056c00008</Data>
      <Data>4</Data>
      </EventData>
      </Event>
     
    Thanks
    B
    bart_9972
    Participant
    September 23, 2024

    I've been having the same issue since this morning 

    A
    arizona_Jones
    Participating Frequently
    September 23, 2024

    Yes, Im having the same problem.  I need this to operate for my business.  This is a significant problem since my report writing software only works on Windows 7 computers.  

    A
    arthur_7630Author
    Participating Frequently
    September 23, 2024

    And then there were four! (Users with the same issue)

    Hopefully Adobe can put some resources behind developing a fix for this.....

    Again, it all dates back to the Adobe Reader update which was pushed out by Adobe on 9/17/2024

    S
    surk_cem
    Participant
    September 25, 2024

    Hi,

    Me too met with the same problem. Really struggling...Several times I tried to uninstall, clean and reinstall...but no use. Searched the web, and reached here...to see that many are facing the issue...Hope we can get a solution quickly. Thanks for all.

    D
    defaultjancb4331tna
    Participant
    September 23, 2024

    I have had a problem too since last week. This is the PDF error message: the procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll.

    I can save a word doucment as a PDF but then can't open it. I'm having to transfer the files from my PC to my MAC in order to be able to open them. This isn't ideal.

     

    A
    arthur_7630Author
    Participating Frequently
    September 23, 2024

    Ravi (Adobe)

     

    This description is identical to mine in every way including the time of onset.

    It would be really great if you could help us!

    R
    Adobe Employee
    ravinderg62643219
    Adobe Employee
    September 23, 2024

    Hi All,

     

    We are actively monitoring this issue and looking for assissteance to debug this issue.  Please let us know if you are availble to connect over a call for a debugging session. Please also share the version of advapi32.dll files from your machines. The file would be present at "c:\windows\System32"

     

    Regards

    Ravi

    L
    legs_7936
    Participant
    September 23, 2024

    Hi.

    I have the same problem. I can't open Acrobat reader. A message tell me that  it's impossible to find file ADVAPI32.dll. I have windows 7.

    Thanks

    Legs

      J
      Jubilant_Mischief5C68
      Participant
      September 25, 2024

      how can i fix this problem?

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