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John28598732rs1o
Participant
February 26, 2023
Answered

Adobe Reader Lagging, Slow and Unusable macOS Ventura 13.2.1

  • February 26, 2023
  • 11 replies
  • 13493 views

Adobe Reader is Lagging and Slow. To the point where it has become unusable on my 16" Macbook Pro 2019.

 

It becomes most unusable when scrolling through large PDFs with multiple pages. The application laggs far worse than stock macOS 'Preview' app which runs smoothly. Have I got a setting wrong? I am using default settings from a fresh install.

 

Adobe Reader: 2022.003.20314

 

Adobe Install Info:

Architecture: x86_64

Processor: Intel

Build: 22.3.20314.0

AGM: 7.0.2

CoolType: 8.1.1

JP2K: 4.0.0.52132

 

Please help. Any suggestions?

    Correct answer FilSweMac

    Same problem for me since 2023. Our IT technician says it may be linked to MacBooks containing "Apple M1 [Pro]" chips.  The only working solution I found is to disable "new Acrobat":

    For macOS:

    • [View] >> [Disable new Acrobat]

    11 replies

    Show previous replies
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 28, 2023

    Hi @John28598732rs1o 

     

    Sorry to hear about the trouble caused.

    The Acrobat Reader version you are working on is the latest one for Mac. If its causing the lag issue while working on the large PDFs, then try a couple of steps suggested below and see if that helps:

    1- Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable and "Enhanced Security">OK>close and reopen Acrobat 

    Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

    2- Or, 

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat Reader installer from here:

    https://get.adobe.com/reader/enterprise/

     

    Thanks,

    Akanchha 

    J
    John28598732rs1oAuthor
    Participant
    March 6, 2023

    Hi Akanchha,

     

    I have tried all three of your proposed solutions all to no avail.

     

    In addition I have also tried to follow Amal's advice in this: https://community.adobe.com/t5/acrobat-discussions/slow-severe-lag-in-adobe-acrobat-dc-for-mac/m-p/13615007#M401370

     

    Also to no avial.

     

    One new symptom I have witnesed is the text or image displayed in the PDF dissapears whilst scrolling, then reappears a moment later. This is in addition to the other symptoms, lag (<1 FPS) and overall lag and slowness when using the app.

     

    Thanks,

    John

      nealdeal
      nealdeal
      Participant
      March 6, 2023

      I have pretty much the same issues, however i have Acrobat Pro and i have noticed this for the last 5 years going back in OSX system verisons.  I even have had 3 different phsyical mac machines 2015 mac book pro, 2017 mac pro and now 2021 mac book pro m1 max.  They all get laggy when scrolling some times freeze for a short period, and like you mentioned some things disapear while scrolling.  I have learned to just live with it, and use as little as possiable.  

      Sorry for your miss fortune, I am only glad i am not the only one.

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