/t5/acrobat-discussions/slow-severe-lag-in-adobe-acrobat-dc-for-mac/td-p/10958704Mar 02, 2020
Mar 02, 2020
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Hi,
I recently opened up Acrobat DC to look at a file and the program started performing extremely slow. Opening files, trying to scroll through pages really trying to do anything. It doesn't seem to matter what file I open either it's just lagging for minutes and is extremely frustrating. It's doing this now on both my MacBook Pro and my iMac.
I have read through help forums for this issue for over an hour already, tried everything suggested from resetting the Acrobat Preferences to default, changing the screen resolution to custom, changing the security settings, to reducing the number of 'recent' files in the list upon opening, uninstalling Acrobat, restarting my computers etc. and NOTHING is working.
I am runing Acrobat DC on the creative cloud - continuous update version 2020.006.20034
An iMac pro that's less than 1 year old running macOS Mojave version 10.14.6 and a macbook pro that's even newer with the same operating system.
If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-in/HT204012) and try using the application there and check.
I have this same issue. I did test the root account, with success, however any of the user accounts i have used or created after, experince the same issue. I do not want to rely on the root account, nor does Apple have any help on the matter. If anyone figures out what the issue is with admin user accounts please post.
Thanks for sharing the observation. As the application is working fine in the root account, it seems to be the issue with the user profile. Please check your Admin account security settings and try to repair the user profile.
Would you mind sharing more details about the issue you are experiencing? What is the version of the Adobe Acrobat / Reader DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html). Make sure you have the latest version. Go to Help > Check for Updates.
Also, you may try to repair the installation (For Windows Only) Go to Help > Repair Installation.
If it still doesn't work, please try the following steps and see if that helps.
These issues already existed a couple of years ago (you can find this issue in 2011, and 2018), but this issue still there. Even you reinstall the application, the problem will exist later on.
Adobe hasn't solved this issue fundamentally, which they just ask their users to clean this clean that on their Mac or PC. They are not solving your problem; they just choose to escape.
Hope you are doing well and sorry for the delay in response.
I hope you were able to fix it by now. If the issue still exists, please share the version of the Adobe Acrobat/Reader DC you are using? to check the version go to Help > About Acrobat.
Make sure you have the latest version 20.13.20066 installed. Gop to Help > check for updates.
Are you on Mac or Windows machine and what is the version of the OS?
Have you tried to create a new test user account on your computer with full admin rights or enabeling the root account on Mac and using the application there as suggested earlier?
/t5/acrobat-discussions/slow-severe-lag-in-adobe-acrobat-dc-for-mac/m-p/12559678#M340073Nov 30, 2021
Nov 30, 2021
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I've been having the same problem for a long time now, I decided to look into again and although I'm not sure how to resolve it this info might help. I now it's something to do with my Mac rather than the software because I've recently hooked up my old 2011 iMac running Sierra 10.12.6 as a second display to my newer 2015 Mac running Mojave 10.14.16. When I view a very simple PDF on the newer machine it's painfully slow on scrolling but when I move it over to the older machine it's scrolls perfectly fine, fast etc just as you would expect. So... what the deal? Can anyone explain please? Many thanks.
Hope you are doing well and sorry to hear that. Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.
/t5/acrobat-discussions/slow-severe-lag-in-adobe-acrobat-dc-for-mac/m-p/12814444#M354947Mar 15, 2022
Mar 15, 2022
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Hi! I have the exact same problem. I have just bought a new macbook air m1 and installed adobe reader. I have the exact same problem on my earlier macbook pro 2017. The problem seems only to appear in scanned documents (ocr) with lots of annotations. The problem does not appear when I open the same file preview or on the adobe app on my ipad (which is much older).
I have had the same issue for many months and finally decided to look into whether this has been an issue and if there were any resultions to the problem. It seems this has been an issue for many people and and there has not been a working solution. If there is one, then please let me know. Documents are extremely slow to scroll and the application wheel spins for a long time. I am Mac OS Big Sur 10.6.
This is an Imac Pro with a 10 Core Xeon processor, 64G of Ram, and a Radeon Pro Vega Graphics Card 64, and an SSD Hard Drive. So hardware should not be the issue. I can run enormous spreadsheets in Excel with little latency.
My version says Continuous Release Version 2022 and is up to date.
Any suggestions? I have not tried any of the suggestions from prior posts yet.
/t5/acrobat-discussions/slow-severe-lag-in-adobe-acrobat-dc-for-mac/m-p/13332623#M386401Nov 09, 2022
Nov 09, 2022
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The years are going by, and the problem is horrible. Brand new MacBook Pro, and this is the only app that is as slow as a slug. Terrible. Now looking for alternatives. I cannot use this app any more.
/t5/acrobat-discussions/slow-severe-lag-in-adobe-acrobat-dc-for-mac/m-p/13377021#M388554Nov 27, 2022
Nov 27, 2022
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might help you if you have an external screen
Hey guys,
I am pretty sure no one has solved the problem yet. I have this problem in all PDFs on my Late 2019 Mac Book Pro 16" and I noticed after a while that the lags only appear on the original screen of the Mac Book(In my case). Because I am usually working with at least one monitor connected to my Mac Book I am able to get a fresh flow into Adobe Acrobate DC if I am monitoring my PDFs on the external device. I know it's not always or everywhere possible and really annoying if you just want to read a document but I hope I can at least help people who have access to external devices.
I'm also using a Late 2019 MacBook Pro 16" and have the same findings. I think it might be something to do with the graphics card or drivers or optimisation?
What is the version of the Acrobat DC and the MAC OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 installed. Go to Help > Check for updates and reboot the computer once.
You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.
/t5/acrobat-discussions/slow-severe-lag-in-adobe-acrobat-dc-for-mac/m-p/14142665#M433037Oct 09, 2023
Oct 09, 2023
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Same issue, so slow just resizing the window. Typing a callout is one letter at a time! Useless App. I have a very fast Mac Studio Max with heaps of RAM.... Terrible software
In the Adobe Acrobat Diagnostics dialog box, select Advanced logs, and then select the following options: Acrobat process monitor: Gather currently running Acrobat processes using Procmon. Systems apps information: Gather installed Acrobat version information.
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