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M
Majken27857585ul90
Participant
January 9, 2023
Question

Adobe Reader opens only in background

  • January 9, 2023
  • 13 replies
  • 18725 views

Every time i try to open adobe reader nothing seems to happen. 

When i open the taskmaster/Job list, Adobe has opened two jobs in the background, but i can't open any documents via the program. I can open the documents via a browser, however, I have a lot of PDF's that are saved in another program, and i can't open those documents through a browser, they need to have the program indstalled. 

I have tried uninstalling the program and installed the newest version. I have tried repairing the program. Nothing works. I have another computer that runs all of the same programs and versions, and on that computer adobe works with no issues. 

Sometimes when restart the computer, I can open a document, but then it sort of crashes again, and i can't open anything.  

    13 replies

    Show previous replies
    D
    dangmoss
    Participant
    February 1, 2024

    multiple clients exact same behavior

     

     

    D
    dangmoss
    Participant
    February 1, 2024

    5 or 10 adobe processes in task manager

    killing all of them doesnt fix it 

    restarting pc fixes it

     

    then couple days later it happens again

     

    there is some bug somewhere

     

    all client are on latest updates with current subscriptions

     

      A
      Alexander Tovar
      Participating Frequently
      January 26, 2024

      i have the exact same issue. i've uninstalled and reinstalled. i spoke with support and this is all they recommend i did to fix the issue which still persists. 

        A
        Alexander Tovar
        Participating Frequently
        December 18, 2024

        Download the 36 bit version. it resolved the issue!!! woo-hoo!

        L
        LJMAUNSELL
        Participant
        January 2, 2025

        Can we have a link? I have the same persistent issue.

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        January 9, 2023

        Hi @Majken27857585ul90 

         

        Sorry to hear about the trouble caused.

        Looking at the description given above, it seems like whenever you are trying to open the PDF within Acrobat Reader, the program starts at the background. However, it doesn't seem to be opening the PDF file. Is that right?

        Try these steps and see if that helps:

        1- Open Task manager> select the Acrobat processes running in the background and end task.

        2- Once done, try opening the Acrobat Reader first and then open the PDF file.

        Did it make any changes?

         

        3- If not, then run this cleaner tool to remove the existing installer and application’s files traces:

        https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

        Download the Acrobat Reader installer from here: 

        https://get.adobe.com/reader/enterprise/ 

         

        Let us know the result.

         

        Thanks.

        Akanchha 

        M
        Majken27857585ul90Author
        Participant
        January 10, 2023

        I have tried closing everything down in the task manager, that doesn't help, I still can't open the program. 

        Earlier today i tried uninstalling, and installing again. It worked for a couple of hours and then I couldn't open it again. 

        I just tried cleaning and downlading via the links you provided, and it worked for a minut so I could open the program, but when I closed it down, to make sure it would work regularly nothing happened again.

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