Inspiring

Answered

Adobe Reader quit unexpectedly

Forum|Forum|2 years ago
September 17, 2023
53 replies
196287 views

I kept getting this problem with my Adobe Acrobat reader. I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help!

<title altered for clarity-kglad>

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Correct answer DSteeleman

Thank you Amal, The AcrobatDCx64Upd2300820555.msp update seems to have fixed the issue.

D. Steele

Amal.

Community Manager

Hi there,

The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

krzemien

Participant

Thanks for following this up.

Further to this and to my previous post:

1. I can confirm that I've never witnessed this problem on my new, fresh work laptop - since first week of Feb

2. I can confirm that this problem was still ocurring - seemingly at random - on my home PC up until today's morning

3. I downloaded & updated Acrobat Reader to 23.08.20555 version earlier today - as suggested above - and will report back if I encounter this message again. So far I've not witnessed it.

Glutenus Max

Known Participant

Of late, every time my computer loads or reloads the OS (Windows 10), Adobe Acrobat generates multiple error messages of the "Acrobat quit unexpectedly" variety. Yet, when I open a document in Acrobat, there do not seem to be any problems.

Apart from that, I've just noticed that the preference options in Reader have disappeared, making the program into crippleware not worth using.

It's all very mysterious and annoying.

Update: I deleted Acrobat Reader and replaced it with an alternative free PDF reader, which has preferences I can set and no more annoying error messages. Problem solved.

krzemien

Participant

Just to chime in (hello everyone by the way!):

I have also been seeing it - Acrobat Reader DC x64 - on two different machines, and along the same timelines as this thread:

1. Personal (home) PC with Windows 10 (home)

2. Old work laptop (Surface) with Windows 10 (corporate)

Two above machines had had all updates/upgrades in place, latest version of Adobe Reader DC x64 installed etc.

Registry trick worked on my work laptop, had not deployed it on home PC as I was awaiting proper fix.

Interestingly, I have migrated work laptops last week and got a fresh machine (Windows 10 corporate) recently. I did install Acrobat Reader x64 DC as well (using some rather dated installer version from 2021, I believe, and immediately got it updated to Jan release from already-downloaded MSP file) and so far have not seen this annoying message.

Having said that: I only realised yesterday that I had not enabled PDF thumbnail previews in software options - which I have done yesterday.

I will update this thread if I see it but if I don't: there might be a setting / remnant / leftover from past versions of software that produces this error message.

J

jacobr6235397326980291

Participant

Same is happening to several work PC's with WIndows 10 and 11 and Acrobat Reader. Im just going to do the reg work around for now because using the uninstaller tool and reinstalling has not fixed it.

J

jacobr6235397326980291

Participant

We do use a shared network drive that contain many PDF's and I am sure many stafff leave explorer open to the drive. We I also leave the thumbnail view to whatever the default is. Is a network drive something that everyone might have in common? I know it was mentioned in an earlier comment.

slipd

Inspiring

Nope, not for me. No network drives currently mapped.

Amal.

Community Manager

Hi all

Our engineering team requires some more information, could you please share the value of GUID present at 'Computer\HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog' in the Registry Editor?

Here's the sample for that.

~Amal

F

FuzzyJohn

Known Participant

Hello Amal,

Here is what I have at that registry key:

From what I can tell, the GUID I have is useless: I cannot find it anywhere else in the Windows Registry.

Hope this helps.

Amal.

Community Manager

Hi there

Thanks for sharing the details, please give us some time to get it reviewed.

We will share the update soon

~Amal

F

FuzzyJohn

Known Participant

New update released (2023.008.20470), still no fix for this problem.

Looks like the Registry edit is becoming permanent.

Meenakshi Negi

Community Manager

Hi FuzzyJohn,

We are sorry about the trouble.

As the issue is still occurring with the latest version, could you please share the logs for the latest version? Use the steps suggested in the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

We will share them with the team for further investigation.

Thanks,

Meenakshi

F

FuzzyJohn

Known Participant

New Acrobat Reader DC update (v2023.008.20458), same problem.

I updated last night. After the update I turned off the bDisableSuggestWorkaroundsAtLaunch registry value then shut down my computer.

This morning I turned the computer on and after a couple of minutes the now familiar "Acrobat quit unexpectedly" message popped up.

Turning bDisableSuggestWorkaroundsAtLaunch back on. I guess this one slipped thru Adobe's fingers or they gave up on it.

D

Dietmar34582688obv5

Participating Frequently

"Slipped through their fingers"? Good one. They just don't give a rat's behind, that's all.

Issues with Acrobat are legion, and they typically go unfixed for years. A lot of them seem to be related to Protected Mode operation, and can be fixed by not using it. However, that as security implications one may or may not want to accept, unfortunately.