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eddie_77
Inspiring
Sep 17, 2023 3:15 PM UTC
Answered

Adobe Reader quit unexpectedly

I kept getting this problem with my Adobe Acrobat reader.  I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help! 

 

<title altered for clarity-kglad>

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    DSteeleman
    DSteelemanCorrect answer
    Participant
    Mar 1, 2024 4:17 PM UTC

    Thank you Amal, The AcrobatDCx64Upd2300820555.msp update seems to have fixed the issue.

    D. Steele

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    266 replies

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    FuzzyJohn
    Known Participant
    Nov 14, 2023 1:37 PM UTC

    New update released today (v2023.006.20380). Let's see if our problem is fixed.  

     

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    FuzzyJohn
    Known Participant
    Nov 14, 2023 1:43 PM UTC
    quote

    New update released today (v2023.006.20380). Let's see if our problem is fixed.  

     


    By @FuzzyJohn

    That didn't last long: got 8 errors in 5 minutes.

    Turning bDisableSuggestWorkaroundsAtLaunch back ON.

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      G_Man
      G_Man
      Inspiring
      Nov 14, 2023 1:44 PM UTC

      Jeeeeezzzzzzzzzzzz

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        Cstew2019
        Known Participant
        Nov 9, 2023 3:11 PM UTC

        Menu > Preferences > Security (Enhanced), disable "Enable Protected Mode at startup" seems to have fixed it for me. NO issues for week or so. ... (but didn't seem to solve it for a co-worker)

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          matuko
          Participating Frequently
          Nov 9, 2023 5:57 PM UTC

          Thanks.. I've tried it! Fingers crossed.

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          acroferbat
          Participant
          Nov 9, 2023 1:32 PM UTC

          This is outrageous. This is affecting many users, the problem has been reproduced several times by many. I have this problem myself on my desktop (Win 10 64bits), on my laptop (Win 11 64bits), in all cases with all software updates. It doesn't matter if there is an antivirus (Avast) or not, it doesn't matter if there are other pieces of software installed. It seems to be a problem exclusive to Acrobat. Please fix it!

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            Jennifer246297531jaf
            Participant
            Nov 9, 2023 2:27 PM UTC

            I second that! Anyone at Adobe watching/listening?

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              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              Nov 9, 2023 2:31 PM UTC
              quote

              I second that! Anyone at Adobe watching/listening?


              By @Jennifer246297531jaf

               

               

              no.  these are user-to-user forums.  and this thread is confounded by posts from people with different problems, different causes and even users with acrobat, not reader.

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              WinklerCanvas
              Participant
              Nov 2, 2023 4:50 PM UTC

              Acrobat Reader is a free product but we have a subscription.

              Yesterday, I did call Adobe Support at 1-800-685-3570.
              They suggest installing the 32-bit version.
              Also, we got case number ADB-3167-1747-****.
              I'll reply with the results.

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              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              Nov 2, 2023 4:55 PM UTC

              @WinklerCanvas 

               

              you have a subscription to what?

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              WinklerCanvas
              Participant
              Nov 2, 2023 6:29 PM UTC

              I suggest not related to the reason for the bug (Quick print from Outlook 2016).
              We have 15 workstations with Acrobat Reader.
              On one of them, we have a problem with quick print after September Acrobat Reader updates.

              We have subscriptions for Adobe Acrobat Pro, Photoshop, and Illustrator.

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              kmoodysoh
              kmoodysoh
              Participating Frequently
              Oct 26, 2023 1:25 PM UTC

              For those that do not want to edit the registry, but would like a reliable solution...
              Go into the Acrobat/Reader settings and disable the PDF thumbnails.
              Go to the Microsoft store app, download and install Microsoft PowerToys - https://apps.microsoft.com/store/detail/XP89DCGQ3K6VLD?ocid=pdpshare
              After installing, open the PowerToys settings (double click the taskbar icon), navigate to "File Explorer add-ons" and check the 2 options for Portable Document Format. One option is for the Preview Pane and the other is for Thumbnails icons.
              This option will conflict with Adobe's built in thumbnail option, so only use this with Adobe's setting disabled.
              One limitation I've seen with PowerToys is that I use Outlook and the PDF attachment preview does not work without the Adobe option. For me, this isn't an issue because I can still double click the attachment and open it regularly.

              I hope this helps all my fellow frustrated Acrobat/Reader users!

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                PierreMrsFr
                Participating Frequently
                Oct 26, 2023 1:11 PM UTC

                Other topic, same issue : https://community.adobe.com/t5/acrobat-discussions/annoying-pop-up-quit-error-message-when-opening-files/m-p/14099274

                 

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                FuzzyJohn
                Known Participant
                Oct 26, 2023 1:45 PM UTC
                quote

                Other topic, same issue : https://community.adobe.com/t5/acrobat-discussions/annoying-pop-up-quit-error-message-when-opening-files/m-p/14099274

                 


                By @PierreMrsFr

                I saw that earlier today and I am currently in the process of testing it (the modified version of Solution #3). So far no error message has not popped up.

                If that solution works, it will be a viable fix for the problem. Since you are simply turning off a setting and after a restart you are turning it back on, no change in the program's function took place. Something like this can fix a registry value's data.

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                FuzzyJohn
                Known Participant
                Oct 26, 2023 7:46 PM UTC

                After about 8 hours with latest solution, I'll go on a limb and say that IT IS WORKING!

                The solution can be found in Solved: Re: Annoying pop-up quit error message when openin... - Adobe Community - 14099260, posted by @jaynixx:

                quote
                I used a modified version of solution #3 from https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html - my preferences already had protected view turned off so I disabled Protected Mode at startup, quit the program & restarted then enabled the mode again (while leaving Protected View turned Off) and restarted once more. I haven't had the pop-up message again since then.
                By @jaynixx

                I just want to add here that if you used the 'bDisableSuggestWorkaroundsAtLaunch' value in the registry, either delete it or set it's data to 0 (zero).

                It seems like toggling the "Enable Protected Mode at startup" OFF and back ON could fix an Adobe setting which might have gotten corrupted somehow.

                I have more than 8 hours of running without that pesky error popup.

                Thanks @jaynixx !

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                FuzzyJohn
                Known Participant
                Oct 26, 2023 10:57 AM UTC

                My educated guess is that there is no crash. This sounds like a bug in the program which pops the error message. I have not seen any signs of impairment after the message pops up even several times. Adobe Reader DC does not quit. Normally, if a module used by a program crashes, you would see some loss of functionality, at least temporary. That doesn't seem to be the case here.

                The 'bDisableSuggestWorkaroundsAtLaunch' registry value is just a mask to prevent the popup message from displaying. Actually it may hide this message from view in legitimate instances, so I do not consider it as a solution. It is rather a "band-aid", which I use for now instead of turning off the thumbnail previews in Windows Explorer. After an Adobe update it, is easy to set this registry value to 0 and check if the "annoyance" still exists. If so, I'll set it back to 1 and wait again. 

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                  PierreMrsFr
                  Participating Frequently
                  Oct 26, 2023 1:01 PM UTC

                  So true. I'm exactly sharing this position. 👍

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                  John P7.
                  Participant
                  Oct 23, 2023 5:58 PM UTC

                  This is a continuing error.  And if it were just one computer, we'd say, "Our fault".  It is not.  In a system with 10s of Adobe installations, and I have not checked them all, let us say "MANY" folks have this problem.  Please do not provide a solution that involves turning of features that previously worked, that involve uninstalling on every computer, or otherwise assume user error. 

                  Adobe, oneyour mandatory, install-me-now-or-else-the-world-ends-and-reboot-immediately updates (to which security IT says, "YES, YOU HAVE TOO!"  created the problem.  Please figure it our and correct.  Thank you.

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                    Mandelko
                    Participant
                    Oct 24, 2023 3:55 AM UTC

                    I concur with your statement. When you pay for a product you should have a product that works. In my case I get this message everytime I open a pdf document. It opens it but also create the message which is not quite true in it's wording as it hasn't quit.

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                      kglad
                      Community Expert
                      kgladCommunity Expert
                      Community Expert
                      Oct 24, 2023 1:23 PM UTC

                      @Mandelko 

                       

                      adobe reader is free.

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                      HSBUK
                      Inspiring
                      Oct 23, 2023 8:34 AM UTC

                      I am getting the same issue. Woindows 11, 64 bit. 
                      Acrobat just seems so clunky.

                      As well as getting the 'quit unexpectedly' pop up, it also freezes for about 10 seconds after launcing and opening a pdf . Every time. 

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                      Mosabbir
                      Participant
                      Oct 22, 2023 1:21 PM UTC

                      Adobe was not only throwing tons of error messages but also making my laptop freeze from time to time. Horrible situation!!

                      So, I just removed Acrobat from the default program for PDF for the time being!! And it's all peaceful now!! Until Adobe publishes a concrete solution, I will continue not using Adobe for PDF. Thanks.

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