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R
RGW3
Participant
March 30, 2023
Question

Adobe Reader slow to launch on Windows 11

  • March 30, 2023
  • 2 replies
  • 3868 views

We are preaparing to install Adobe Reader on Windows 11 for 500+ workstations.

In testing, we notice that the Adobe Reader application is taking much longer to launch on Windows 11 than it did on Windows 10. Disabling Enhanced Security features has reduced the launch time from 16 seconds down to 7 seconds, but this is still nowhere near the launch times currently seen on Windows 10, which are near-instantaneous, regardless of security settings.

Holding down the SHIFT key during launch does not seem to make a difference.

Any ideas?

Installed version: 22.3.20322.0

    This topic has been closed for replies.

    2 replies

    J
    Jonathan_Flowers
    Participant
    September 16, 2024

    Are you still having this issue.  We are testing Acrobat 2020, latest version, on Windows 11 Pro 23H2 and have all sorts of freezing locking.  Even just opening it and trying to go into Preferences it will lock up. 

    We got some relief by turing off the Explorer Thumnails, but it is still too buggy to roll out to our users.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 19, 2024

    Hi @Jonathan_Flowers,

     

    Sorry for your experience!

     

    Would you mind resetting the application's preferences and checking if it helps?

    You can find the steps to do so here: How to reset Acrobat Preference settings to defaul... - Adobe Community - 4792082

     

    If this does not work, please help us gather the logs from your machine: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

     

    Thanks,

    Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 31, 2023

    Hi @RGW3,

     

    Hope you are doing well. Sorry for your experience with launching Acrobat Reader.

     

    Have you tried checking with installing Acrobat Pro DC and running it on reduced mode as Acrobat Reader?

    You can change additional settings like the welcome screen and initializing any plug-ins at startup by using the lockdown settings: Lockable Settings (adobe.com)

     

    Hope this helps.

     

    -Souvik

    R
    RGW3Author
    Participant
    April 5, 2023

    Hi Souvik,

     

    Thank you for sharing the settings file, unfortunately after several experiments I have not found a setting that addresses our speed issue. I have also not been able to get Adobe Pro DC to run in reduced mode.

     

    I do notice that the Reader enterprise installer (setup.exe from AcroRdrDC2200120117 over SCCM) is installing the 32-bit version of Reader on our 64-bit machines. I would like to fix this if possible, but I don't know if it will fix the launch speed.

    Thanks!

    -R.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 6, 2023

    Hi @RGW3,

     

    Sorry to hear that you still experience the issues. 

     

    For Reader's enterprise installer, I suggest you download the MUI version, which comes as a 64-bit installer on your device.

     

    -Souvik

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