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Answered

Barcode not showing up

Forum|Forum|10 years ago
May 2, 2015
18 replies
84790 views

Hi I am trying to fill an application for canadian visitor visa using adobe reader dc. After filling the application when I click on Validate, it do validate but the barcodes which are supposed to be shown are not appearing although my javascript settings are on

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Correct answer Tariq Dar

Hi all,

There is one concern if the file is created using LiveCycle Designer.

How to check, open PDF file with a barcode in Reader/Acrobat, File>Properties> General, under Description tab of "Document Properties" Windows, Check "Application:" and "PDF Producer:"

The form needs to be reader extended through LiveCycle Reader Extension Server for paper form Barcodes to work in Adobe Reader.

The Reader Extensions function in Acrobat Professional does not include enabling an interactive PDF form for the PaperFormsBarcode object.

The barcode turns grey in Reader because the form does not have the barcode right. On the other hand, any version of Acrobat provides barcode encoding. If you want to distribute a barcoded form to Reader users, you must use LiveCycle Reader Extensions to apply a barcode right.

Reference article for more details: http://help.adobe.com/en_US/livecycle/11.0/DesignerHelp/WS92d06802c76abadb-39e0256b129b8b00b71-7f76.2.html

-Tariq Dar

Show previous replies

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EcoReality

Participant

I can't believe this was posted in May, and Adobe still has not fixed it, through at least a half-dozen updates over at least six months!

Why do we have to put up with this crap?

Oh, I forgot. Adobe sold governments a tall tale that they could not deliver on.

Canada and California and others might just as well have a big sign that says, "Non-Microsoft users are not welcome here!"

Adobe wants to be Microsoft when it grows up: arrogant, imperious, un-responsive, and more interested in defending its turf than in providing value to customers.

I will have no Adobe software on my computer! As soon as I complete these immigration forms for a friend, Adobe Reader gets nuked. Apple Preview is "good enough" for me — until another un-witting government that was falsely promised a platform-independent solution by Adobe drops another barcode form on me…

ShikiSuen

Participant

Too sad to see Adobe Acrobat team still failed to get this troubleshooted in public.

evacoleman

Participant

I was experiencing the same issue with my CA permit extension application. I completed the secure doc in Acrobat Reader, tried to validate -- worked but no visible barcodes -- then after struggling for way too long, closed the app and opened my completed doc in Acrobat Pro and hit the "validate" button. It instantly re-validated my permit application and populated visible barcodes! Yay! Give it a try.

A

Anonymous

After reading a lot of different stuff on this issue, I deleted all Adobe in my macbook. Then installed a version that is dated about the same date as my mac (2012). I downloaded that form again, dummy filled it, and validated it. I have barcodes. Very frustrating but finally solved. I still cannot open the link directly though. Must download it then open it. Hope that helps

rahdnag

Participant

I had the same issue, I use MacOSX El Capitan. I used Adobe Acrobat XI v11.0.16, it worked for me.

Right click on the file -> Open With -> Adobe Acrobat XI

ShikiSuen

Participant

This is a bug of the Mac version of the most recent Acrobat Reader DC and I already asked one of Adobe staff to forward my following bug report to the Acrobat team.

I confirmed the document "IMM5709E.pdf" offered by the Citizenship and Immigration Canada could trigger this bug. When you fill out everything required in this PDF and validate it, the 6th page will be generated. However, the 6th page shows no barcodes when being displayed and printed through the Mac version of the most recent Acrobat Reader DC. The "IMM5709E.pdf" is downloadable from CIC official website when you are applying for a study permit in Canada.

This issue does harm to any of CIC's offline applicants who are using OS X (at least El Capitan), leading to possible loss of trust from Canadian Custom House.

bencastro

Participant

am desperately looking for a solution same issue as yours, CIC Generic Application for Permanent Resident Application, after filling up the form and hitting VALIDATE barcodes won't show up, pages will be created thou...

Using MacBook Pro OS x Version 10.11.4 El Capitan

Adobe Acrobat Reader DC

Release 2015

Version 2015.016.20039

Architecture: x86_64

Build: 15.16.20039.185268

AGM: 4.30.63

CoolType: 5.14.5

JP2K: 1.2.2.36256

Q

quinnn24980844

Participant

same as my problem :(((

wbsouza

Participant

I had the some problem with Adobe Reader (Mac and Windows).

Uninstall the new version and install previous version Adobe - Adobe Reader : For Macintosh

It worked for me

Cheers,

Wellington

bencastro

Participant

You rock ...it worked

W

wimonlaks76275608

Participant

I have the same problem. this is so frustrated

try67

Community Expert

You should all report it as a bug, here: Feature Request/Bug Report Form

A

Anonymous

Hi Dharamjeet ,

Could you please tell me that the bar codes you are talking about are present on the form only that are not showing up .Is that that you are referring to ?

Also let me know the OS you work on ?

Are you trying to fill the form using Reader or Acrobat .The reason being Reader is generally preferred to view and read PDF' .

This could be the reason that the bar code are not showing up .You need certain Reader extensions to edit the PDF .

If possible please share the file with us so that we can review at our end and assist you accordingly .

Regards

Sukrit Dhingra

dharamjeet_sings96826634Author

Participant

Hi Sukrit,

No its not the barcode on the form. It's a canadian embassy form. When you

have completely fill the form, then you press the validate button shown on

the form. Pressing the validate button shall generate barcodes on an extra

page. In my case the page is generated but without any barcodes on it. I

checked the preferences and my javascript is on. I am working on MAC-OS. I

am using the latest version of Adobe Acrobat DC. I am attaching the

unfilled file which I downloaded from cic.gc.ca (canadian embassy). You

need to fill the form before you can validate and check whether the barcode

generates on your side.

This is the link where I downloaded this form:

http://www.cic.gc.ca/english/information/applications/visa.asp?countrySelect=IN#applications

Thanks for your help.

A

Anonymous

Hi there,

I am having the same issue and the only way I could get the barcodes to appear was to open the forms with Acrobat Reader in Windows (through Parallels). It seems to be a problem with Adobe Reader running on MAC OSX.

Rgds

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