barra preta no acrobat Reader DC

Forum|Forum|4 years ago
April 21, 2022
3 replies
847 views

Ao deixar um documento PDF aberto por algum tempo sem lhe mexer, a barra do cursor do lado esquerdo fica negra e não é mais possível fazer deslizar o cursor para cima ou para baixo. Só se resolve, fechando o documento e abrino de novo. Ocorre com todos os documentos.

General troubleshooting

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JR Boulay

Community Expert

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe

Amal.

Legend

Hi Carlos

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 22.1.20112 (Mac) installed. Go to help > Check for updates and reboot the computer once.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

Also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

C

Carlos24141043kttsAuthor

Participant

hi Amal

My version is 22.1.20117.

I reset preferences as you propose but it didn't work.

My pc is a service one and i don't have admin rights. I will try in my personal computer to see if the same problem happens.

Regards

Carlos

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