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calm_Haven15A8
Participant
April 30, 2015
Answered

can not install Adobe Reader get message newer version is already installed

  • April 30, 2015
  • 14 replies
  • 342297 views

Unable to install Adobe Reader on a my computer .  Installation fails with the message a newer version already installed. I had Adobe Reader 11 but apparently auto update saw there was a new version and uninstalled Adobe reader 11 and tried to installed Adobe Reader DC.  Any ideas on how to get this installed

    This topic has been closed for replies.
    Correct answer paulgilwern

    I tried everything else I could find on the web, including changing root user, all to no avail.

    Then it struck me - was the 'higher version' in the trash!

    Of course, I had not emptied the trash after uninstalling the previous version, so it was still there. When I emptied the trash, the new version downloaded fine!!

    Problem solved, after 2 hours of fiddling - and all because Adobe did not factor this into their programming!

    14 replies

    L
    loranza97619874
    Participant
    March 5, 2019

    When i try to install on my pc with win 8.1 at 100% of installation the progress bar coming back and give me this error

    Now i try to do all the windows update, i hope for a solution....

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 5, 2019

    Hello Loranza,

    We're sorry for the trouble you had. Install all the Windows update (mandatory and optional), reboot the machine. Update the C runtime update, refer to the following URL for obtaining the update https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

    Reboot the machine again and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    You may also refer to the help article Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

    Let us know if you experience any issue.

    duplicate thread There is a problem with windows installer package

    Thanks,

    Anand Sri.

    (Edited response)

    J
    jmmbb
    Participant
    December 26, 2018

    I'm sorry NOTHING DONE HERE makes any difference in the installation process of Adobe Reader. I've used the Cleaner tool plus downloaded the Entire file separately and after 8 trys I keep getting an ERROR which I cannot copy that says the "Installer Cannot complete the Update process" or something to that effect. The problem is 100% in the Adobe Installer program since I've done countless.installs on my Win7 Home system and NEVER had this problem before. Please Adobe get your act together and FIX THE INSTALLER. This is the only problem I see and the ONLY problem program I have. I've totally Uninstalled the program so now I have nothing.

    Wish there was another company to go to now!!!!

    J
    jmmbb
    Participant
    January 10, 2019

    Ok guys this time I seriously messed up and I apologise.

    I went to a second CLEAN & UNUSED WIN 7 Partition and downloaded the Acrobat Update and it Installed just fine!!!!

    Apparently my older Partition was corrupted somewhere and wouldn't accept ANY ADOBE UPDATES or even the New downloaded file. I've never seen this before but in PCs theres always a first time right?

    Also I haven't used the PC that much due to Android cell.

    JMMBB

    J
    jl37029117
    Participant
    December 12, 2018

    Ok, after spending way too much time removing, deleting, cleaning, rebooting, emptying trash and nothing changing I went to microsofts apps for PC and downloaded "Adobe Reader Touch". https://www.microsoft.com/en-us/search?q=Adobe+touch

    I personally like the new look without all of the clutter, it still screen_saves  and the quality of the images are much better

    It works like my microsoft photo making the PDF much easier to read.

    If you are a Pro I am not sure if you will like it, you may have to pick one of the other 1,500 PDF apps to edit etc.

    For the student and advanced novice (me) it suits me very well.

    Y
    Yogesh_Verma
    Participating Frequently
    October 13, 2018

    HELLO GUYS I GOT SOLUTION (well it take 2 hours for me) nothing to do just open computer<disk :C

    click on organize than<Folder search and option

    after that click on box view than click<show hidden files<and click apply

    now u can close this littil tab <and u can see new folder at the disk:C

    OPEN programme data<than ADOBE

    open folder till u got these options<than install acro read <and u will get your reader back

    and it will take less than 5 minutes to install<if this solution worked for u so please reply any word < cause my father think it is stupid to help anyone online (:

      Z
      ZiFiZi
      Participant
      October 13, 2018

      Yes, it's working for me!!!

      Thank you so much Yogesh!!!

        Y
        Yogesh_Verma
        Participating Frequently
        October 13, 2018

        welcome i feel little happy after getting someone relief message i also posted a videoon youtube but quality is not that too good

        link:[SOLVED] Installing Adobe Reader Shows Newer version already installed - YouTube

          Z
          ZiFiZi
          Participant
          October 12, 2018

          not working

          it's not working with everything written here

          and it irritate me that I can't work at all with this laptop of mine

          windows 7

          personal computer

          avast

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          October 12, 2018

          Hello Zifizi,

          We are sorry for the trouble you had, make sure that you have all the updates related to the operating system installed, check for any pending updates from Control Panel, install them and reboot the machine.

          For temporarily basis, please disable the security software and check.

          For testing purpose, create a test user profile with full admin rights and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

          let us know how it goes.

          Thanks,

          Anand Sri.

          Z
          ZiFiZi
          Participant
          October 12, 2018

          btw, when I tried to install trough  Adobe - Adobe Acrobat Reader DC Distribution​

          this is the massage that I get link

          rickb60728500
          rickb60728500
          Participating Frequently
          July 17, 2018

          the version of reader is the most recent, and only, reader you allow me to download.    acrobat reader dc

          windows 10

          office computer

          windows defender

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          July 16, 2018

          Hi Nevillem and Sudhakarm,

          We're sorry for the trouble you had with the installation of Adobe Reader, please reboot the machine once, download the Acrobat cleaner tool to remove installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

          reboot the machine again and try installing the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

          If you still experience any issue, please share the following details so that we can assist you in a better manner:

          • Is it a mac or windows machine and what is the version of OS installed?
          • Is it a personal or office computer?
          • Is any security software installed and what is the version of the security software?
          • Is any old version of Adobe Reader installed?

          Let us know how it goes and share your observation.

          Thanks,

          Anand Sri.

          nevillem74857800
          nevillem74857800
          Participant
          July 17, 2018

          Does not work.

          Win 10

          Pc

          Microsoft Windows defender

          Completely uninstalled , trash cleaned, folder deleted.

          Neville

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          July 17, 2018

          Hello Neville,

          We're sorry for the inconvenience caused, please disable the Windows defender once and try installing Adobe Reader after removing any previously installed Adobe Reader using Cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

          Reboot the machine and try installing Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

          If the issue persists, create a test user profile with full admin rights and check.

          Let us know how it goes.

          Thanks,

          Anand Sri.

          nevillem74857800
          nevillem74857800
          Participant
          June 20, 2018

          Tried this three times and IT DOES NOT WORK.

          Recycle emptied

          Removal run.

          Registry cleaned.

          STILL INSISTS THAT NEWER VERSION EXISTS,

          And it removes my older version!!!!!!

          SHOCKINGLY POOR PERFORMANCE

          It has removed my original Reader and now it will not allow me to install the older version.

          NOW WHAT?????????

          tomfr40819
          tomfr40819
          Participant
          April 2, 2018

          I am having the "newer version already installed" problem. Can some one tell me where the "trash" is on my computer. I should know but I don't

          P
          pl85318662
          Participant
          March 23, 2018

          I had the same error, but did not have any Adobe products installed on my iMac. I had finished a clean install of MacOS 10.13.3. However, your findings came to mind when I saw that I had it installed on a thumb drive that had the MacOS installed (it was connected to my iMac when I tried to install reader). After unmounting it, reader installed perfectly. Thanks for your help.

          Phil

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