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Participating Frequently
September 16, 2008
Question

Cannot print PDF files on Mac OS X

  • September 16, 2008
  • 44 replies
  • 43120 views
Hi,

since some update from Reader 8.1 to 8.1.2 I cannot print PDF files anymore. Meanwhile I installed Reader 9, but with no luck.

If I crank up the preferences I get the error "Failed to load an application resource (internal error)." ... maybe there is something wrong with the installation, but even an reinstall doesnt fix it.

If I try to print I get only the message "The document could not be printed" and then "There were no pages selected to print." ... no matter what PDF I try to print.

The Apple Preview works without any problems, so the PDFs should be good.

Can anyone help me on this ... its really frustrating.

Best Regards

--Michael
    This topic has been closed for replies.

    44 replies

    Participant
    January 9, 2009
    Hello,

    This was a very frustrating problem for me as well. I use older software (Abobe Reader 7.0.8 on Mac OS 10.3.9)--same problem as all above; i.e, one goes to a site to retrieve a form or documentation of some sort--the (pdf.) doc opens w/Adobe Reader but the user cannot print it within that program. Why can't Adobe fix this?

    A remedy is to open the downloaded file in Preview (or Acrobat if you have it) and then print.

    Hope this is helpful.
    MichaelKazlow
    Legend
    January 10, 2009
    Are they printing, by choosing Print from the File menu or they using
    the printer icon on the toolbar from within Safari.

    Mike
    Participant
    January 9, 2009
    I am having the same exact problem. When I try to print pdf files I get an error message "No pages found!" Selecting the option "Print as image" allows me to print. Printing works from all other applications, just not Adobe Reader. I've tried uninstalling and reinstalling the Readersoftware, deleting and adding printers, etc. Nothing seems to work. Adobe is not the default as post #24 suggested might fix the problem. Anyone solved this?
    Participant
    January 7, 2009
    Huh, I just solved this problem. I removed all my network printers, reconnected, then set one of them as default (Adobe was default before). Voila, works!
    Participant
    January 4, 2009
    I, too, have the exact same problem: both with the printing and the preferences.

    On printing, I get "The Document Could Not Be Printed".

    On attempting to open the Preferences, I get "Failed to load an application resource".

    I've tried all the above suggestions for removing and re-installing printer drivers and Acrobat, but no change.

    How can someone log a problem with Adobe? This has been a problem in the last 3 versions for me, and many others it would seem. It's obviously common enough that something should be done about it. If Adobe wants Acrobat to be a standard, and the only way to manipulate their documents is with their software, then they have to support their software.

    Does anyone from Adobe even check these forums for input to the QA or improvement processes?

    Cheers.
    Participant
    December 24, 2008
    All,

    Register one more with the problem, and all suggested solutions in this forum have been tried. I'm running Mac OS X 10.5.6, with the latest Adobe Installer and updates. I too would be interested in seeing Adobe fix this, and their other non-conforming software such as the OS X mixed-case file system problems, (Adobe doesn't support POSIX either,) instead of chastising their users.

    Adobe, just fix your software and quit blaming your users.

    Jake
    Participating Frequently
    December 1, 2008
    Coni,

    This is a problem I've experienced on files that have no security settings. I've tried uninstalling the app by simply removing the folder in "Applications" and I've also tried to remove the app by using a utility like AppDelete. In either case, reinstalling the app does not fix the problem. This is a problem only on machines running the 10.5.x operating system; I can print from Acrobat Reader on my old 10.4.x machines.
    Participant
    November 30, 2008
    if this is a file that was sent to you click on the 'security settings (the lock)' on the left hand side and see what it says - i just rec'd a document that i wanted to print and nothing happened - i tried everything, then i suddenly thought to check the icons on the left side and i had rec'd a document that needs a password (which i had) and then it reads 'you cannot edit, print or copy this document' and there is a 'permission details' section - so i was sent a protected document ... usually i can copy and paste into word, and i could not...so i typed it! when you cannot join them, you can almost always beat them!
    Participating Frequently
    November 25, 2008
    Hello,

    I'm having the same problems on my Mac machines running 10.5.5. I've tried re-installing Adobe Acrobat Reader 9.0 but I still cannot print PDF files to printer and I cannot open up the Preferences from a non-administrator account.

    Has Adobe fixed this problem?
    Participating Frequently
    September 26, 2008
    Kirsten,

    you are probably right that I should start a 2nd thread about the preferences, but for me its related, because "not printing" and "no preferences" started at the same time.

    I tried a couple of uninstall:

    - delete the files in the application folder and crank up installer afterwards
    - use AppDelete and crank up installer afterwards
    - searched the whole hdd for adobe related files, deleted them and installer afterwards

    I'am not aware of any offiical uninstaller from adobe.

    --Michael
    Participating Frequently
    September 25, 2008
    You said that reinstalling did not fix the error in Reader 9 when selecting the Preferences menu item: "Failed to load an application resource (internal error)." How exactly did you uninstall and reinstall Reader? This is a separate issue from printing, perhaps you should start a new topic with a more relevant title.