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_Michael_Mertel_
Participating Frequently
September 16, 2008
Question

Cannot print PDF files on Mac OS X

  • September 16, 2008
  • 44 replies
  • 43219 views
Hi,

since some update from Reader 8.1 to 8.1.2 I cannot print PDF files anymore. Meanwhile I installed Reader 9, but with no luck.

If I crank up the preferences I get the error "Failed to load an application resource (internal error)." ... maybe there is something wrong with the installation, but even an reinstall doesnt fix it.

If I try to print I get only the message "The document could not be printed" and then "There were no pages selected to print." ... no matter what PDF I try to print.

The Apple Preview works without any problems, so the PDFs should be good.

Can anyone help me on this ... its really frustrating.

Best Regards

--Michael
    This topic has been closed for replies.

    44 replies

    Show previous replies
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    _Michael_Mertel_Author
    Participating Frequently
    September 25, 2008
    Hi,

    setting the resolution to 600dpi does not fix it.

    If I remember correctly it started with 10.5.4, maybe 10.5.3, but I'am not 100% sure here, definitly 10.5.4.

    I think that the Reader installation is messed up, because I cannot crank up the preferences dialog. But I didn't found any way to fix it.

    --Michael
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    _Kirsten_
    Participating Frequently
    September 25, 2008
    Apparently, Apple changed the default print resolution in OS 10.5.5 from 600dpi to 1200dpi. If you change it back to 600dpi, does it fix the problem?
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    _Gary_Scavone_
    Participant
    September 24, 2008
    I've only had this problem on an Intel Mac Pro running 10.5.5. I think it also happened in 10.5.4.
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    _Kirsten_
    Participating Frequently
    September 24, 2008
    Is this problem happening only on Mac OS 10.5.5 or on older OS versions?
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    _Islam_Pakhtoon_
    Participant
    September 23, 2008
    Lol i got mines working, i deleted all printer software and adobe acrobat reader making sure everything to do with the printer and adobe acrobat reader is uninstalled then i installed adobe acrobat reader first and then the printer i think anyway or was it vice verso both ways its definitely working, trust me it'll work
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    _Michael_Mertel_Author
    Participating Frequently
    September 23, 2008
    Hi Jay,

    I heard about this "fix" a couple of times ... but it isn't working for me ... does not solve the error while opening the Preferences anyways.

    I'am sure it just a simple thing to fix, maybe some permission hickup or missing file ... but I don't know where to look.

    --Michael
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    _Jay_W_Shapiro_
    Participant
    September 22, 2008
    I found a fix. The problem isn't solved, but it's a workable work-around: Go to Advanced in the Printer dialog box, and check "print as image." My .pdf files will print now, but a little slower than usual. I'm still looking for knowledge of the underlying problem.
    Jay
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      _Michael_Mertel_Author
      Participating Frequently
      September 22, 2008
      Hi Islam,

      what do mean "setting trust" ... do you mean file permissions? Fact is even with 8.1.2 I was not able to print, but on my other mac I can without any probs. It's just my MacPro that does not print.

      The problem does not looks so uncommon ... questions is "What does Adobe to solve this?".

      --Michael
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      _Islam_Pakhtoon_
      Participant
      September 21, 2008
      its not printer problem its problem with the adobe software something to do with setting trust you'll be able to print with the old adobe acrobat reader installed
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      _Michael_Mertel_Author
      Participating Frequently
      September 19, 2008
      Gary,

      good to know that I'am not alone with this ... in that case I skip the 600MB combo download we hopefully get more hints to solve this issue.

      --Michael
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