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_Michael_Mertel_
Participating Frequently
September 16, 2008
Question

Cannot print PDF files on Mac OS X

  • September 16, 2008
  • 44 replies
  • 43219 views
Hi,

since some update from Reader 8.1 to 8.1.2 I cannot print PDF files anymore. Meanwhile I installed Reader 9, but with no luck.

If I crank up the preferences I get the error "Failed to load an application resource (internal error)." ... maybe there is something wrong with the installation, but even an reinstall doesnt fix it.

If I try to print I get only the message "The document could not be printed" and then "There were no pages selected to print." ... no matter what PDF I try to print.

The Apple Preview works without any problems, so the PDFs should be good.

Can anyone help me on this ... its really frustrating.

Best Regards

--Michael
    This topic has been closed for replies.

    44 replies

    Show previous replies
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    _Gary_Scavone_
    Participant
    September 19, 2008
    I have the exact same problem. With Reader 8.1.2, I can open the Preferences window but not print ... it says "The document could not be printed.". With Reader 9, I cannot open the Preferences window or print ... exact same messages as listed in the first post.

    Also, I installed the combo installer for 10.5.5 and nothing changed.
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    _Michael_Mertel_Author
    Participating Frequently
    September 18, 2008
    Hi Mike,

    what do you mean by combo installer of the OS? 10.5.5 is already installed if that is what you mean?

    --Michael
    MichaelKazlow
    MichaelKazlow
    Legend
    September 19, 2008
    The regular installer installs the changes since the last OS version. In
    fact, if you update from the Apple Update mechanism you may not even get
    the standard installer, but one designed for your machine. The combo
    installer gives you a full installer from the first version of the OS
    installing everything from scratch. It contains all the parts needed for
    any eligible computer. People use the combo installer to re-install what
    may have gone flakey since the last install.

    Mike
    _
    _Michael_Mertel_Author
    Participating Frequently
    September 17, 2008
    Hi Mike,

    thanks for the reply ... I did this already.

    I also did the following:

    - deleted printer and reinstalled it
    - repaired file permissions
    - deleted font caches
    - installed latest HP printer drivers

    But no luck.

    --Michael
    MichaelKazlow
    MichaelKazlow
    Legend
    September 18, 2008
    Try to re-install the latest combo installer of the OS.

    Mike
    MichaelKazlow
    MichaelKazlow
    Legend
    September 16, 2008
    Try resetting the printer system.

    Mike
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