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Participant
November 29, 2017
Answered

Characters not displayed correctly in PDF reader 2018.009.20044

  • November 29, 2017
  • 1 reply
  • 6185 views

After we, our customers and vendors have updated Adobe Acrobat reader DC (Windows platform) to the latest version 2018.009.20044, characters inside of PDF files that we generate from our ERP system (Microsoft Dynamics AX) are many times scrambled and not displayed correctly. If the person having the problem restarts the computer it might help for a few hours and then the problem start again. Reading the same PDF file in another reader (i.e. Foxit) is OK.

We are sending thousands of PDF documents daily to our customers and a solution is urgent.

    This topic has been closed for replies.
    Correct answer

    solved here Strange fonts

    1 reply

    Correct answer
    November 29, 2017

    solved here Strange fonts

    Participant
    February 21, 2024

    the link doesnt exist, can you re-share it please? i have the same problem

    Participant
    December 12, 2024