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A
Anonymous
November 25, 2020
Answered

Comment view pop up

  • November 25, 2020
  • 1 reply
  • 1505 views

Whenever I open PDF files the Comment tool bar opens up.  this only started happening recently with files I've been using for years that this has never been an issue with. This is driving me crazy, I cant find a way to turn this off and this support community seems to be the only place that I can voice my concerns?

I just want the files to open without the comment tool bar popping up every damn time. 

Thank you. 

This topic has been closed for replies.
Correct answer Amal.

What is the next step?


Hi there

 

We are sorry to hear that the issue still persists.

 

Please try the following preferece settings and check if that helps:

 

Go to Edit > Prefrences > Comments > uncheck 'Show comments pane when PDF with comments is opened' and uncheck 'Automatically open comment pop up for comments other than notes' > Click OK and reboot the application.

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 26, 2020

Hi there

 

Hope you are doing well and sorry for the trouble. As described you want to open without the comment tool bar popping up.

 

Please close the comment tool bar by clicking on the small arrow and then go to Edit > Preferences > Document > Select 'Restore last view settings when reopening the documents' > Click OK and reboot the application.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Regards

Amal

A
Anonymous
November 26, 2020

Followed the steps, changed settings, closed the application. Clicked on a PDF document, and they are still opening with the comments section popping up.

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 27, 2020

Hi there,

 

We are sorry to hear that. Please try to repair the installation from th ehelp menu > Repair installation (Windows Only) and reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 , reboot the computer and then try agin to apply the steps shared in the previous message and check.

 

Regards

Amal

 

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