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b_salz
Participant
September 21, 2021
Answered

Cursor Errors with new update

  • September 21, 2021
  • 1 reply
  • 687 views

I was in the middle of pdf remediation, saved my work (as I do periodically) and then suddenly, I am now no longer able to see the rectangle to select my text while working from the reading order panel. I basically have to guess what I am selecting. Also, when I'm selecting multiple tags from the tag panel and dragging to re-order, I cannot see the line where I am trying to drag them to. It seems like some strange cursor error or bug. I've uninstalled, reinstalled, and nothing seems to reset it. I'm on a Mac running the latest Big Sur iOS. (11.6) and running the latest version of Adobe Acrobat DC Pro. (2021. 007.20091)

This topic has been closed for replies.
Correct answer AnandSri

Hi @b_salz 

 

Thanks for your time and patience.


The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

 

Please install the latest patch from the help menu of the app>select check for updates, reboot the machine if possible, and let us know if you experience any issues.

 

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...


Regards,
Anand Sri.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
September 22, 2021

Hi,

 

thanks for reporting this to and sharing the additional information. 

To understand better, would you mind confirming the exact steps performed to select the text or page content? 

Did you use the Acrobat's selection tool to do the same or working with EnFocus Pitstop tool?

Also, have you started experiencing this issue immediately after installing the latest patch or have had this from long?

 

Thanks,

Akanchha 

B
b_salzAuthor
Participant
September 22, 2021

Yes, I use Acrobat's selection tool. When I have the Reading Order window open, I can usually drag a rectangle around the text I want to select. I can still see my cursor, but the rectangle is no longer visible. This happened immediately after the automatic update to Adobe Acrobat DC Pro. I thought maybe it was an issue with my computer, but then it also happened after the update when I tried it on my laptop as well.

AnandSri
AnandSriCorrect answer
Legend
October 1, 2021

Hi @b_salz 

 

Thanks for your time and patience.


The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

 

Please install the latest patch from the help menu of the app>select check for updates, reboot the machine if possible, and let us know if you experience any issues.

 

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...


Regards,
Anand Sri.

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