DC Reader printing only 50% of the PDF

Question

Hi, we noticed that occasionally when we try to print all PDF pages, half of the pages get removed. If we close and DC Reader reopen the file, it will print all the pages. we using Version: 22.1.20117.0
I have attached a screenshot any help would be appreciated

radzmar · Accepted Answer

Your screenshot shows that you've selected to print only the odd pages. That will cause all othere pages to be excluded from the print process. Maybe that's the problem already?!

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again and check.

Also, please check for any missing/pending updates for printer driver and firmware and try updating it and check.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

You may also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

and see if that works.

Regards

Amal

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