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TheRubixTube
TheRubixTube
Participant
December 8, 2021
Question

Default Comments & Forms field when printing always reverts to "Form fields only".

  • December 8, 2021
  • 4 replies
  • 7033 views

As of two days ago, one user is now facing an issue on an RDS server, shared with multiple other people (who do not have this issue) where the user goes to print a PDF and instead of seeing the document ready to print in the preview window, it is blank. On further investigation we can see the Comments & Forms drop down box is defaulting to "Form fields only" and I cannot find anywhere to change this default setting. The document prints fine when changed to "Document and Markups". On another device I do not even see the "Form fields only" option and on another user profile on the RDS server I can see the option for "Forms fields only" but "Documents and Markups" is the default.
Anyone have any ideas where to change this setting?

    This topic has been closed for replies.

    4 replies

    F
    FirstNameL_LastNameP
    Participating Frequently
    March 28, 2023

    I just started getting this today as well is there a way to change it to Document and Markups?

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 28, 2023

    @FirstNameL_LastNameP 

     

    Once you change it to "Document & Markups." it should preserve these settings for next time. If it keeps resetting and reverting to Form Fields only, then

     

    1- What is the current version of Acrobat?

    2- Try resetting the application's preferences once: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 

     

    Thanks,

    Akanchha

    C
    cemplexg31581219
    Participant
    December 19, 2022

    I've got one user experiencin the same on her Win 10 laptop. Print defaults to Form Fields Only, seems like its just started today.

    B
    Beth5D0D
    Participant
    September 28, 2022

    Is there a way to change the comments and forms default? This same thing is happening to me.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    December 8, 2021

    This option is not available in Acrobat Reader. It is only available in Adobe Acrobat.

    TheRubixTube
    TheRubixTubeAuthor
    Participant
    December 8, 2021

    Could there be any reason this has only just started happening to just this one specific user if the option is not available on Adobe Reader? They also have Adobe Acrobat DC installed on the RDS but this user does not use it at all. Sorry if that's crucial info there.

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