Deletes text when I try to edit Fill & Sign

Question

I added several text boxes to a PDF using Fill & Sign. When I tried to select a text box to add more text, it deleted everything in the text box and there is no way to retrieve everything I just included in that box. This happens randomly with no option to undo.

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have recent version 22.1.20117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

Also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

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