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J
JAlmeida
Participant
June 20, 2021
Question

Dificuldade assinar com o cartão cidadão

  • June 20, 2021
  • 1 reply
  • 825 views

Boa tarde,

 

Desde o dia 15/06/2021, não consigo assinar digitalmente com o cartão do cidadão -Portugal. Após escolher o cartão, o botão para assinar não progride, não avança nem pede o pin.

 

Grato pela atenção aguardo resolução.

 

Jorge Almeida

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 21, 2021

Hi Jorge

 

Hope you are doing well and sorry for the trouble. As described you are unable to digitally sign the PDF

 

Do you get any error message when you try to sign the PDF? If yes, please share the screenshot of the same for a better understanding.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and reboot the computer once.

 

Are you on Mac or Windows OS and what is the version of the OS? Please check for any missing/pending update for your computer and try updating it and see if that works.

 

You may also try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

 

Regards

Amal

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