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ZuccoL
Participant
Oct 4, 2018 3:58 PM UTC
Answered

Disable Highlight Pop Up Note Problem

Hi

My Adobe Acrobat Reader recently updated (19.008.20071) and has this absurd new setting that automatically opens a pop up note when I highlight something in the text.

I tried to uncheck the "Automatically open comment pop-ups for comments other than notes" box and it DOES NOT WORK even after restarting computer.

I tried to repair the program and not worked even after restarting computer.

The same is happening for underline and other tools that I use frequently.

The only solution that I already have is to use highlight as a quick tool, not in comment tool bar. Then this annoying pop ups just don't show up. But THIS IS FAR NOT an appropriate or final solution.

Moreover, there were also some new bugs when highlighting. Some ghosts images appeared and didn't went way when the screen updated.

That is so pathetic that I can't imagine how can someone that programmed this could put a pop up as default. This program is used by students world wide that have to read hundreds of pdf pages, highlight important parts of it and done! With NO interruption with pop ups in EACH highlight, that covers part of the text that comes next.

I have deadlines to deal with, if you don't correct this problem in maybe 2 days, I guess I must abandone Adobe and try an other app.

Thanks for the attention,

ZuccoL

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    AnandSri
    AnandSriCorrect answer
    Legend
    Dec 26, 2018 7:46 PM UTC

    Hello Peterb,

    I am sorry for the trouble and for the delayed response, the issue has been addressed in the latest update of Acrobat/Reader 19.010.20064, please install the latest patch from help menu of Adobe Reader/Acrobat>Check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

    View reply

    31 replies

    Deborah24750602qkuv
    Participant
    Apr 12, 2024 1:43 PM UTC

    The only thing that worked for me was unchecking ALL boxes on the commenting section under Preferences. Not sure what else I have disabled, highlighting still works, but at least this amazingly annoying nuisance has now ended.

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    Joe3483341644jh
    Participant
    Feb 21, 2024 8:50 PM UTC

     This is how I fixed the issue with sticky notes everywhere.

     Right click on sticky note comment> open comment panel>next to the 3 dots (options) at the top of the comment panel there is a Filter comments tab, click that> next in types select sticky note> then toggle hide all comments> then apply.  
     
    I tried other options through the preference window but none fixed my problem. Nor could I find anything to disable sticky notes, only enable. It would be great to permanently disable these by default but I'm not sure Adobe has that brain power yet.   

     

    running adobe acrobat pro 2023

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    Elbert27466711bwem
    Participant
    Dec 7, 2022 4:05 AM UTC

    Hello Zuccol,

    Please try Ctrl+Shift+8 it will disable popup notes Im using Windows 10

     

    Regards,

     

    Bert

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    cgarrett101
    Participant
    Jun 11, 2019 3:48 PM UTC

    I am suddenly having this issue in Acrobat Pro DC on my Mac.  Preferences have been set as recommended. This began happening very recently and there are no available updates.

    Appreciate and advice.

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      aguilayserpiente
      Participating Frequently
      Jul 23, 2019 8:29 PM UTC

      Go to menu select Edit --> Preferences --> Commenting --> uncheck all of those (Cursing removed)

       boxes

      (Cursing and abuse removed). 

       

      This worked on Adobe Acrobat Pro IX, removing the boxes while preserving the yellow highlights.

       

      If you want to delete all highlights, too, go to Comments --> show comment and markup tool bar --> click Hide all comments.

       

      The Adobe program people are too busy placating their corporate masters to be bothered to find a solution to a defective software problem more complicated, than trying to figure out why Mac has all of those useless icons leading to no work product.  I was a literature major in college (the ones, who examine social theory), the Computer Science major's arch enemy.

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        Purpleparrot
        Participant
        Nov 12, 2019 6:00 PM UTC

        This is the WINNER!  Thank you!  After I unchecked all the boxes (didn't need them anyway), this worked.  Just doing the various check box suggestions inb the earlier comments did not work.

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          peterb62354425
          Participant
          Dec 20, 2018 12:00 AM UTC

          At my work we have the need to mark up pdfs with comment tools.  I just want all the pop up sticky notes to go away.  We would never use them.  When I send a pdf to someone, I want them to be able to see the comments but never the popup sticky notes.  We also have no use for a status or a reply to a comment.  People we send pdfs to, complain that they can't read the pdf because of hundreds of pop up sticky notes on the screen.  We need to be able to use all the commenting tools like draw an arrow or a line or a box or some text but never a pop up sticky note.  Please make some way for these to be completely disabled.  This has only been a big problem since about October.  It would also be really nice to have some way of disabling the comments column on the right hand side from ever appearing.  It serves no function that we use.  To top it off how about making a way for comment tools to be on the main tool bar permanently?

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          AnandSri
          AnandSriCorrect answer
          Legend
          Dec 26, 2018 7:46 PM UTC

          Hello Peterb,

          I am sorry for the trouble and for the delayed response, the issue has been addressed in the latest update of Acrobat/Reader 19.010.20064, please install the latest patch from help menu of Adobe Reader/Acrobat>Check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

          Let us know if you experience any issue.

          Thanks,

          Anand Sri.

          Translate
          Deborah24750602qkuv
          Participant
          Apr 12, 2024 1:41 PM UTC

          Why is this the correcxt answer?   It is inaccurate!!!  The only thing that worked was unchecking ALL boxes. The product is so clunky in small ways , especially scrolling, it's a big nuisance.

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          orlawdog
          orlawdog
          Participant
          Nov 8, 2018 8:27 PM UTC

          If you are simply using the comment tool for highlighting as I did, then you need to stop using the comment tool.  They have added a "pen" icon at the top of the document.  This is now a highlighter.  So, don't go into the comment tool, merely select the pen at  the top.  I was on hold for 30 minutes to get this gem.

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            ckosmin
            ckosmin
            Participant
            Nov 4, 2018 5:02 AM UTC

            Hi everyone,

            I believe found a solution to work around the problem.

            1. If you have the comments sidebar open, click "close" at the top right corner. (see pic #1)

            2. Go to the top right of the screen, you should be able to see the highlight icon in the tool bar directly next to the blue "share button." If you can't see it, you should be able to access it via the view menu, it's a part of the "quick tools" toolbar. (see pic #3 below).

            3. Click that highlight icon (the icon by the share button on the top right, not the comments highlight icon) and it should allow you to highlight text without any comment box popping up! (see pic #2)

            It must work because it is part of the quick tools, which is separate from the commenting tool. See pics below. Hopefully this helps you all out!

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              laura_lerma
              laura_lerma
              Participant
              Oct 25, 2018 11:08 AM UTC

              Sorry for the direct comment. But it's hard to understand why products that worked ok are worsened.

              Not only is really useless to have a comment created automatically on every single word that is highlighted, what is much worse is the fact that deleting later the comments, deletes as well the highlighted lines!!!!

              I can't understand the purpose of this design.

              I do hope you will fix it.

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              phyllisl62389736
              phyllisl62389736
              Participant
              Oct 18, 2018 4:55 PM UTC

              Hello, I have both the suggested boxes unchecked, however pop-ups still appear right after every time I highlight something.

              Please could Adobe tell me if it's some sort of bug that requires an update or is it something I can change myself?

              I use Adobe Acrobat Reader DC

              Device: Macbook 12"

              Version: 2019.008.20074

              Architecture: x86_64

              Build: 19.8.20074.305283

              AGM: 4.30.81

              CoolType: 5.14.5

              JP2K: 1.2.2.41572

              Please give me a response

              Thank you in advance!

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              aharis92
              aharis92
              Participating Frequently
              Oct 29, 2018 8:00 AM UTC

              Hi, looks like you have not checked "Hide Comment pop ups when comment list is open".

              Please try checking the same and then create annots after launching comment app.

              Regards,

              Ammar

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              ZuccoLAuthor
              Participant
              Oct 15, 2018 2:20 PM UTC

              Hi people. It's been already 11 days and nothing.

              I've been using the program Foxit to read PDFs.

              I am having a better experience with this program for study issues, like simply reading, and using comments tools. It has a bigger reading area. The only thing worse in Foxit is that it crashes more than Acrobat, but Foxit recovers better the files after crashing or after an unexpected shutdown.

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