Participant

Answered

Disable 'send as a link' attachment

125 replies
344701 views
Translate

Hello,

Until last week, it was possible to add PDF files directly as attachments to a Microsoft Outlook mail.

Now an additional button has been added where a link is shared and the file is shared through Adobe's cloud service.

Is it possible to turn off the option to send the file as a link (and thus upload it to the cloud) by default? So that all files go directly to Outlook as attachments by default again?

Share or review PDFs

Souvik SadhuCorrect answer

Legend

Hi @ezraleo_1913,

Hope you are doing well. Thanks for writing in!

Another method to disable this would be through the registry.

To do so, go to the location - HKEY_LOCAL_MACHINE\Software\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cCloud

Create a DWord: bAdobeSendPluginToggle

Value: 1.

This registry key disables the Adobe Send and Track plugin for Outlook, preventing the upload of attachments to Adobe Document Cloud.

You can also control how Outlook behaves with attachments directly. Steps can be found here: https://adobe.ly/4lFMnUI

Hope this helps.

Regards,
Souvik.

Show previous replies

CarolinaSaltz

Inspiring

It seems every update this reverts back so on the latest version of Adobe Acrobat Pro version 2023.008.

Acrobat>Preferences>Email Accounts>Select Default Email Application (Make sure Default is Selected) > Uncheck Always send files as a link. Quit Adobe and reopen. ** Of note mine was not checked and I had to check it then exit out, restart the program and uncheck it then restart it again.
Now, when you click the SHARE button in the top right, hover over the envelope with the paperclip to the right, and it should say, "Send a link OR attach this file to an email". Use this option to attach the file. (See image below)

Translate

Y

Yvonne299096185c28

Participant

Ok, This option worked for me....for now. I'll get back if it stops working.

Thank You !!!!

Translate

A

Amy35010784ye2a

Participant

Thank you very much for your help with this! 🙂 I worked for me....

I have been searching for a solution, and was not able to fix this until now, thanks to your help.

I'm glad I was persistant.

Translate

K

Kim21908241iqrj

Participant

Thank you Rob! I just spent 1 hour trying to fix it to where we can just add attacment and not a cloud link. Your info was the only one that worked! Why do they do this?

Translate

J

Julie34705779991z

Participant

I have don this and restarted the computer and it still sends as a link. What other options are there to fix this issue. Thanks

Translate

M

Marilyn33672530vkj3

Participant

Hello. Thanks for your answers to the adobe send pdf files as a cloud link . How can i disable this feature if I don't have a paid adobe account?

Translate

P

paulr11863689

Participating Frequently

wowowowow. this is so bad. I've tried everything above - in acrobat and outlook - and I still can't work out how to send an attachment. The idea that this is a default is the second most spectacularly awful idea in any application I use (after Microsoft forced top-picks into outlook search on mobile and made it impossible to disable - literally award winning stupidity). Definitely deserve a medal for this one adobe - you have rendered Acrobat completely unusable

Translate

B

borisv82178253

Participant

Completely agree. This is very, very amateur!!!!! Stop pushing useless junk and focus on what you do well.

Translate

S

susanfratazzi

Participant

Translate

S

Shandycat89

Participant

I don't have the Settings option under the Acrobat tab. How else can I get to these settings?

Translate

I

Ian32848489u785

Participant

Start and new email and attach a PDF, the settings option is only in the compose screen

Translate

G

GL Harwood and SJ Marston

Participant

Yep go figure this really bad idea and the tiny "x" which hardly ever works

Getting extra work every day from emails where the link doesnt work, thanks ASdobe and thousands of surveys to help yr company out which I will never have time to complete becuase I cant send a simple email with attachment anymore.

No easy fix on this issue either

Translate

M

Michael33338743deb7

Participant

This is horrible. How can Adobe decide where a company puts their data ?!

This is an absolute NOGO Adobe and we will now start looking for another software.

NEVER EVER TOUCH THE DATA OF A CUSTOMER UNASKED ADOBE !!!!
I am more than dissapointed by Adobe. I am disgusted by this behahviour and it will have consequences for our company AND Adobe.

this is IT-terrorism

Translate

M

Maria33122070c8tv

Participant

Hi all,

This link has the right answer:

Adobe Acrobat for Outlook

Please follow the steps.

Translate

M

Mitt Morris

Participant

I'm using Thunderbird. No way to get this problem solved without Adobe patching it. Come on you lot, we pay for this.

Translate

J

John22571589gml3

Participant

In Outlook:

file/options/addins - uncheck the adobe cloud link option -- hit ok.

note: I tried this 10 times and didn't work... i got it to work ONLY after temporarily disabling send/receive groups .... then it worked.. remember to re-enable send/receive

why adobe messed with settings that worked for me for a decade is beyond me.

Translate

MaryKokias USA-Notepads

Participant

Tried this and still not working!

Translate

M

Mitt Morris

Participant

Nope, not working and I sdon't use Outlook I use Thunderbird. Adobe this is outrageous, it's a really easy fix to go back to the ability to send via e mail. I've unchecked the boxes and now if I click on the envelope, nothing happens.

We have to work with this tool. Please fix it

Translate

B

Brianda32812394y7vg

Participant

Is there a new fix for this? I am using the updated Adobe, pro and Windows 11 and have had no luck with the suggestions.

Translate

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.