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Participating Frequently
July 17, 2009
Question

Document could not be printed

  • July 17, 2009
  • 79 replies
  • 769802 views

Unable to print numerous different PDFs from a corporate website. Each file has similar header, images, length, appearance. Opening the files online I receive the message "Insufficient data for an image" but the images do appear after I scroll down a bit. They disappear if I scroll up again.  Try to print and this message appears " Document could not be printed". I have tried saving and reopening in Reader 9.1, also printing to file and printing as an image. Nothing works. I think the two issues are connected.  I have seen similar discussions on this and other forums but they seem to lead nowhere.  Can anyone help please?

    This topic has been closed for replies.

    79 replies

    Participant
    November 24, 2010

    I had this problem with a document I created in Word 2010, then imported into Acrobat Pro X to make into a form.

    I couldn't print it in Acrobat Pro X or Acrobat reader 9.  I would get the errors:

    "The document could not be printed" then "There were no pages selected to print".

    Since i created the document, I was able to take it apart and remove items until it printed correctly which it eventually did.

    What had happened was that I had added some new text in Acrobat Pro, all other text was imported from the original Word document .

    This new text created in Acrobat was causing the error.  Once I deleted this, it printed fine. I had to reimport 1 page form Word with the edits made in that file to make my final document.

    - If you didn't create the original document, this is of no help to you unfortunately.

    - Printing to a .xps was not a workaround for me as the error occurred there also.

    Participant
    November 9, 2010

    One possible workaround: Print the pdf to xps using a Microsoft Document XPS printer, then open the xps file with IE and print it from there. This worked for me.

    October 26, 2010

    Hello!

    I have been reading the thread here and I have these same problems since July. We got an update to our loan origination system which included the 9.3.3 reader.  Ever since that update nothing has been right.  I have deleted and reinstalled everything from 8.2 to 9.4.  We have installed memory and checked the drivers on our printer.  Nothing seems to help.  When I try to print, I get a blank page.  Other people get the error messages. I don't know what else to do.  Any one have any ideas? 

    Thanks!

    Lisa

    Participant
    November 28, 2010

    I have Windows XP Professional and have been getting the same two error messages, The Document cannot be printed, and There were no pages selected to print.

    I was going to try to register with Adobe to see if that would work. I went to Start-All Programs-Adobe Reader 9.

    When I did that a small installation dialog box opened saying Installing Adobe Reader 9. It just took a few seconds then the blank PDF page opened up. I selected the document I had been wanting to print and clicked on the printer icon. It printed perfectly! I just tried printing another document which I was unable to print before and it too just printed.

    Hope it stays fixed! Give it a try and good luck.

    Participant
    October 14, 2010

    Another possible Solution...Windows 7 people.

    I just had this error pop-up on my PC and my IT (who is genious) was able to quickly fix error by restarting the Print Spooler. Instantanious fix.

    Didn't have to download anything didn't have to restart anything (except the spooler).

    I guess this is a common issue with Windows 7.

    Participating Frequently
    October 14, 2010
    The print spooler issue is a whole other can of worms. That was a Win7 issue in general. I figured out the fix on that myself. Nothing to do with the Adobe problem
    Participating Frequently
    October 6, 2010

    I might have just found the source of the problem. Read this:

    http://forums.adobe.com/thread/392791

    It says:

    We have been running all our Macs for years with a case sensitive file system which is one of the options on the Mac OS X installer. All our applications work fine except Adobe Reader. I have asked and complained to Adobe for a year or two. Whenever we try to print it just says that "Adobe Reader cannot print this document". We would use Preview but we use forms and digital signatures that Preview can't handle. We end up having to copy all our PDF files to a Windows system to print. This is pathetic, especially from Adobe.

    I have a case-sensitive file system. Can all of you who have this printing problem confirm if they have a case-sensitive file system as well?

    Roozbeh

    Participating Frequently
    October 7, 2010

    Unfortunately, that's not going to be it for me, because I do not have "case sensitive" formatting on any of my drives.

    Good thought, though.

    Participant
    September 20, 2010

    Question to you all. Did you try registering your Adobe product?

    Remember that little message that appeared after you first ran the Reader after install, telling you to Regsiter your Adobe software. Well if you kept clicking the remind me later then you will notice that some features will stop working until you register.

    I was havng this same error today with Adobe Acrobat Pro, till I remember that small quirk that would occur whenever I don't register Adobe products.

    Participating Frequently
    September 20, 2010

    Nope, make sure the product is registered didn't make a difference. Nice try by Adobe to make sure there is no bootleg users out there

    Participating Frequently
    September 20, 2010

    Hi

    Have not registered Adobe Reader, it all works now.

    Participant
    September 13, 2010

    Hello, I ran into the same issue with a client I was helping.

    Upon clicking print in Acrobat 9 pro, the print dialog goes away and I get two errors:

    The Document could not be printed.

    and

    There were no pages selected to print.

    no errors in console were produced.

    The work arround I found was to select "advanced" in the print window and then check "Print As Image."  I found as long as that box was checked the trouble document could print.

    First I tried removing/reinstalling CS4, repairing premisisons, and reloading print drivers with no success. I also tried it on two seperate macs running differnet OS versions (10.5.8 and 10.6.4) as well as differend minor versions of Acrobat 9 pro (9.3.4 and 9.0.0.). The problem/solution were reproducable on both machines.

    I also found that Preview.app had no probem printing any of the trouble documents.

    Hope this Helps!

    Participating Frequently
    September 13, 2010

    I cannot print ANY pdf document using Adobe Reader and I always get the two errors:

    "The document could not be printed."
    "There were no pages selected to print."

    Preview.app prints the documents just fine.


    I think it is silly, and interesting to observe that Adobe doesn't say anything about it.

    R.

    September 15, 2010

    can you provide the exact steps that you are following?

    Participant
    August 27, 2010

    All,

    This problem is typically caused to another piece of software being installed that has some kind of PDF functionality.  Internet Explorer starts looking for DLLs that it cannot find, and generates the error.  The best method for fixing this problem is to copy some of the Adobe Reader's DLLs into and Internet Explorer directory.  Below is what I use in a batch file to fix the problem with Adobe Reader 9 on Windows XP:

    REM HOT FIX FOR IE and adobe

    copy /y "%PROGRAMFILES%\Adobe\Reader 9.0\Reader\ACE.dll" "%PROGRAMFILES%\Internet Explorer\ACE.dll"

    copy /y "%PROGRAMFILES%\Adobe\Reader 9.0\Reader\AGM.dll" "%PROGRAMFILES%\Internet Explorer\AGM.dll"

    copy /y "%PROGRAMFILES%\Adobe\Reader 9.0\Reader\BIB.dll" "%PROGRAMFILES%\Internet Explorer\BIB.dll"

    copy /y "%PROGRAMFILES%\Adobe\Reader 9.0\Reader\BIBUTILS.dll" "%PROGRAMFILES%\Internet Explorer\BIBUTILS.dll"

    copy /y "%PROGRAMFILES%\Adobe\Reader 9.0\Reader\JP2KLIB.dll" "%PROGRAMFILES%\Internet Explorer\JP2KLIB.dll"

    The above may not display correctly in the forum, so note that each line of your batch file should start with copy and end with dll".

    Hope this helps you all.  It took much testing to get this figured out.  As I'm sure everyone has found, it is next to impossible to find the fix for this.  As a side note, we have tested this same solutions with other versions of Adobe Reader and Windows, so modify the above to suit you needs.

    Good luck!

    Tod

    Participating Frequently
    September 7, 2010

    I just started having this problem in 10.6.4 on a Mac Pro and CS5 Design Premium version of Acrobat Pro.

    My only solution appears to be "print using Apple Preview."

    Great marketing, guys. Really top-notch.

    Preview worked, though. It never occurred to me to use it as a PDF printer. Quality seems slightly worse, but what can you do? Slightly soft text and images are better than blank sheets of paper.

    Participating Frequently
    September 13, 2010

    I tried all the solutions in this post and still NO JOY! What's next? When will Adobe

    be coming out with Adobe reader 10.0 to finally acknowledge and fix the problem?

    June 16, 2010

    I had this intensely annoying issue with saving AI files as PDF's.  Nothing would print from Acrobat!!!  After a few hours of trying everything... I FIXED IT w/o reinstalling anything! 

    It seems to be a font issue.  I went through and expanded every instance of every font to a vector object until it worked.  I eventually narrowed my particular issue to the font 'Didot'.

    THE SOLUTION (for illustrator CS4 to pdf):

    Remove, rasterize or expand all instances of every different font until it works...

    There may be a way of handling embedded fonts that is more elegant...

    My setup:

    Mac Pro 2006, OS X 10.5.8, CS4.  The font Didot was stored in "Library/Fonts/Didot.dfont"  - maybe it's the ".dfont" extension?

    Cheers,

    Dan

    www.ilove4d.com

    April 27, 2010

    Having tried a couple of the suggestions here (reinstalling, repairing and using foxit)

    I was able to get around the problem by going to my "advanced" settings when I selected "print".

    (Your printer driver may not have this option.)

    Under this setting, I have the option to print as "image".

    This works. Quality isn't thrilling, but in a pinch it may be adequate.

    Please note that I also have to return to the print settings and turn this option off when I'm done printing. I don't want this as a default for quality reasons.

    Good luck!