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itssconfiguration
Participant
February 20, 2018
Answered

Error processing page 110

  • February 20, 2018
  • 5 replies
  • 23396 views

Trying to view a PDF in Adobe Reader XI on Windows 7 64bit, when I go to page 2 I get the message pop up "There was an error processing a page.  There was a problem reading this document (110)."  Page 2 is then displayed as a blank page.  Other pages are OK.

I get the same problem with Adobe Reader DC.  Also tried on Windows 10 with Adobe Reader DC, same problem.

PDF opens OK in Google Chrome, Microsoft Edge and Foxit PDF Reader.

PDF version is 1.4 (Acrobat 5.x), PDF Producer is iText 5.3.3

When I go to properties->fonts, it displays Helvetica, Helvetica-Bold and Helvetica-BoldOblique and says "Gathering font information....(0%)" and stays stuck on 0%.

This happening on a few PDFs generated by various parties, please help

      Correct answer AnandSri

      Thanks for the reply - I have emailed the file to you per received private message. Thank you!


      Hello Danz,

      Sorry for the delayed response and inconvenience caused. We analyzed the PDF file you shared and found that this is a Font issue in the PDF file as the appropriate fonts are not embedded in the PDF file.

      For detailed information, please check the email sent to your email id.

      Regards,

      Anand Sri.

      5 replies

      H
      HARI0D4D
      Participating Frequently
      October 19, 2020

      Hi, I am having the same issue.
      Error: "There was an error processing a page.  There was a problem reading this document (110)."
      Can someone tell me the root cause and fix for this? I have place the filed in the below path.  https://drive.google.com/drive/folders/1jNDLj-RyyDDbJM0eYyJcjmKXOI4_sqEc?usp=sharing 




      D
      Dessaray98A1
      Participant
      September 17, 2020

      Hello I'm having the same problem. Can you please send me an email I can use to send the file to for inspection?

       

      This is the message I get when trying to open a pdf I creeated on my mac.

      A
      Adobe Employee
      ArpitAgr
      Adobe Employee
      September 17, 2020

      Hi Des,

       

      please send the Pdf to below mail ID :

      Email ID : arpitagr@adobe.com

       

      -Arpit

      O
      olsons
      Participant
      May 23, 2020

      Hey I'm having the same problem. Can you please provide an email I can send the file to for inspection?

      T
      Test Screen Name
      Legend
      May 24, 2020

      Unlikely Adobe staff are still around and looking at this issue. If you would like to take a chance on someone interested and with spare time to look at your file, please share a link to the file. 

      Z
      ZBalling
      Inspiring
      April 6, 2020

      Can you all check Acrobat for Android? In my case Acrobat for windows cannot read 3 pages and the problem is again with fonts! https://community.adobe.com/t5/acrobat-reader/3-pages-are-shown-blank-with-an-error-quot-a-number-is-out-of-range-quot-good-in-android-and-chrome/td-p/10995684?page=1

       

      But Android version somehow works!

      T
      Test Screen Name
      Legend
      April 6, 2020

      Your message has been answered in detail. The file is faulty, as well as being a copyright violation, it seems (I bow to the ISO expert here). Yes, some apps don't detect faults, but that doesn't mean the file is not faulty. You don't need to keep posting, the problem is fully explained.

      Z
      ZBalling
      Inspiring
      April 6, 2020

      US copyright law does not work in my country, so I can even publish every ISO doc if I want to. Wow, I did not ask your opinion. But if you really do not want to fix Android Acrobat, then indeed no point in posting.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      February 20, 2018

      Hi Itssconfiguration,

      Looking at the information you have shared above, this seems to be a file specific issue where the files created using 3rd party pdf makers are not being supported by any of the Reader version.

      Google chrome, Microsoft Edge uses their own pdf viewers and that works on different mechanism. 

      If you are able to open the other pdf files without any issues then there might be problem with the iText files, so you can try installing the Reader font pack, could be a possibility author does not embed the appropriate font into the document and that's causing problem Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous)

      You can send a sample file to us, we would check the same at our end whether its a file issue or application.

      "You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

      Regards,

      Akanchha

      I
      itssconfigurationAuthor
      Participant
      February 21, 2018

      Hi, unfortunately the pdf contains sensitive personal data so I can't send it to you.  I tried opening it in Acrobat Pro and editing out personal data but it won't let me save, it gives me the same 110 error.

      I tried installing the font pack but it made no difference.

      Any other suggestions?

      Thanks

      Francis

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