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MohitS07
Participant
April 21, 2021
Answered

Facing Problem with the Text field in adobe reader

  • April 21, 2021
  • 1 reply
  • 841 views

I have filled the form in adobe reader dc but when i try to scroll the text field i cann't see my whole answer the scroll bar is going down even the curser but i am unable to see the text.

I have reinstall the software number of times and also try to change the preference but nothing work for me.

Could anyone help me with this problem.

thanks 

This topic has been closed for replies.
Correct answer MohitS07

Sorry Sir Didn't work try to install the 20149 patch file but that is for 32 bit and i am using 64 bit window it shows an error and then i try to install the 20145 patch file for 64bit i take few seconds to copy the files and after that reboot the system but it also didn't work.

 

thanks for the help

 

Regards 

Mohit


Hi Amal,

This is Mohit, Thanks for your Support And time my problem has been resolved. I Somehow try to install the Adobe acrobat reader DC (32 bit ) which don't have any problem of scroll the text. I thibk the 64bit Software is having some bug regarding the text feild. 

 

Thanks for your time and support

 

Regards 

Mohit

1 reply

Amal.
Amal.
Legend
April 21, 2021

Hi Mohit

 

Hope you are doing well and sorry for the trouble. As described you are unable to scroll the text down and read the paragraph in the text field.

 

- Is this a behaviour with a particular PDF file or with all the PDFs ? Please try with a different PDF file and check.

 

- What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20149 installed. Go to Help > Check for Updates and reboot the computer once.

 

Try to repair the installation (Win Only) and see if that works. Go to Help > Repair Installation

 

You may also try to turn of the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risks.

 

Also please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

 

M
MohitS07Author
Participant
April 21, 2021

Hi Amal 

How are you! Hope you are doing well 

Thanks for your reply, but sorry I have tried all the solutions you mentioned but the problem is still there.

It is in all the PDFs but i try to update my adobe acrobat reader dc ( 64- bit) from version 2021.001.20145 to 21.01.20149 but i coundn't Found that. 

So, Could you please suggest me any other solution

 

Thanks

Mohit

Amal.
Amal.
Legend
April 21, 2021

Hi there

 

Please try to install the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once.

 

Also, please try to use the application in a new test user profile with full admin rights or root account in Mac as described earlier.

 

Regards

Amal

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