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Saachi5C24
Participant
December 24, 2020
Question

Glitch on Adobe Acrobat Reader Computer

  • December 24, 2020
  • 1 reply
  • 312 views

My computer is working properly, but Adobe Acrobat Reader is unbearably slow. After highlighting something, I have to wait for around a minute to highlight again. It also takes forever to scroll to the next page. I have been stuck on the same 10 pages for over two hours. Please help.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 25, 2020

Hi Saachi,

 

Hope you are doing well and sorry for the trouble. As described the application is slow.

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version please take help  from the help page https://helpx.adobe.com/acrobat/kb/identify-product-version.  and make sure you have the latest version installed go to Help > Check for Updates.

 

You may also try to turn off the protected mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer once and check.
Note: Please turn on the security after testing to avoid security risks.

 

If it still doesn't work, please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 and see if that helps.

 

Regards

Amal

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