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susymartinelli
Participant
November 17, 2020
Question

Highlighter Doesn't Work

  • November 17, 2020
  • 1 reply
  • 270 views

I click on the text and it doesn't show nothing. I already checked the in the properties, it's all okay. I don't know what's happening. 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 18, 2020

Hi Susymartinelli

 

Hope you are doing well and sorry for the trouble. As described the highlighter is not working.

 

Would you mind sharing the workflow/steps you are doing to highlight the PDF?

 

Do you get any error message? If yes, please share the screenshot of the same for better understanding.

 

Is this a behavior with a particular PDF or with all the PDF? Please try with a different file and check.

 

What is the version of the Acrobat Reader you are using? To check the version go to help > about Acrobat and make sure you have the latest version 20.13.20064 installed. Go to Help > Check for Updates

 

Also please try to reboot the computer once and check.

 

You may also try to repair the installation from the help menu (Windows Only). Go to Help > Repair Installation

 

If it still doesn't work, please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

 

Let us know how it goes

 

Regards

Amal

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