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Correct answer Amal.

Hi All

 

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

 

~Amal

21 replies

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N
Noble Pacific Tax Group
Participant
September 29, 2023

It is so AGRAVATING!!! Why would Adobe do something so incredibly dumb?

    J
    jobro1
    Known Participant
    September 30, 2023

    As the old joke goes, "That's not a bug -- it's a feature!"

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 29, 2023

    Hi all,

     

    We appreciate your valuable feedback! 

    This has been reported to the team, and they are working on this. We will update once we get any information from the team on this.

    We appreciate your patience.

     

    Thanks,

    Meenakshi

    D
    dominikh4801863
    Inspiring
    September 29, 2023

    Really?? One of the most important tools in daily work does not work and Adobe does still not provide any solution??

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      September 29, 2023

      Hi dominikh4801863,

       

       

      Thank you for reaching out, and sorry about the trouble caused.

       

      This has been reported to the team, and they are working on this. In the meantime, please refer to the information provided in the following post: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/14096153.

       

      Thanks,

      Meenakshi

       

       

       

      K
      KS325498229h5v
      Participant
      September 26, 2023

      This is so annoying.  Scroll bar has disappeared in Adobe Acrobat Pro on my Macs.  The only temp solution I've found is to hold the cursor where the scroll bar should be, then hit the down arrow key for the scroll bar to pop up so that I can use it.  But it will disappear once I've released the mouse.  I'll have to repeat for it to show up again.

        I
        iamfirtree
        Known Participant
        September 29, 2023

        In one of the other threads about the scroll bars, a poster put a link to download an old version. I did it and it is working. I have scroll bars and page size once again! When you install it will ask for serial number but don't choose that option. Choose license and it will connect w/your CC license automatically. Btw, the icon is Black on my desktop, which is great b/c I can easily see which is the old version.. 🙂

        R
        Russ32467320iwcg
        Participating Frequently
        September 29, 2023

        @iamfirtree, is the old version you mention for macOS? If so, can you please repost the download link in this thread? Sounds like a good temporary solution until Adobe gets their act together to fix the damage they've done. Thanks!

         

        I
        iamfirtree
        Known Participant
        September 19, 2023

        This is nuts! I am having the same problem. None of the suggestions work. Mac. Ventura. If I manually move the page to change it's size, a scroll bar appears for a moment but if I release the page and try to grab it, it disappears. Why oh why do updates make things worse/harder? Software is becoming less intuitive, we have to do more steps to accomplish what we used to in shorter time. This is a time waster. Give us the scroll bar. All the time. Easily. Give the option to turn it off, but it should be always on by default. 

          I
          iamfirtree
          Known Participant
          September 19, 2023

          And, page size doesn't show anymore either.  I have it enabled in preferences, but doesn't work. Please make these things work again.

            SQLRV
            SQLRV
            Participant
            January 4, 2023

            Thank you!! This drove me bonkers until I found this post!!

            H
            Heather25808691zl38
            Participant
            August 25, 2022

            I set the Touch Mode to "Never" but the scroll bar still isn't showing up on my end 😞 

              K
              K29136158upbi
              Participant
              March 29, 2023

              Some docs now have a vertical scroll bar, others do not.  It is maddening.  

                V
                Vinita25230440q284
                Participant
                July 13, 2022

                Thank you so much for this. Couldn't find it anywhere else. It worked for me!

                 

                K
                komeil23448607l984
                Participant
                March 5, 2022

                just disable touch mode in

                view > show/hide > toolbaritems > touch mode

                 

                W
                Winifred5EEC
                Participant
                November 12, 2020

                How do you do this on a MacPro laptop?  I have tried everything. Including your suggestion above. There is no Never in the Touch Mode pop-up option.

                 

                  robins44927806
                  robins44927806
                  Participating Frequently
                  September 19, 2023

                  The only thing I've found that works on a Mac is to do what is said above and then use the arrow keys to scroll left and right and the wheel on the mouse to go up and down, which is a total pain in the butt! I just don't undestand why Adobe thinks it's a great idea to make this program nearly unusable with the update. So Frustrating!

                    W
                    wrkmpls
                    Participant
                    September 7, 2016

                    Thank you EQuijano!  Thank you NOT Adobe for burying this setting and making it as NON-INTUITIVE as you possibly could.

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