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E
Edward5CC8
Participant
February 24, 2021
Question

If this message is not eventually replaced by the proper contents of the document...

  • February 24, 2021
  • 1 reply
  • 4467 views

While using Adobe Reader (2021.001.20140 - just updated to make sure) I'm getting the "If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document." error when opening a particular file that was emailed to us directly, from a bank. 

 

When I go to open the document, I first get:

...Then I get the "If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document." error.

 

I tried to open with all popular browsers (Chrome, Chromium Edge, Firefox) and got the same error.

 

I can open the document using a competitor's software just fine.  I attempted to Save-As from there, and tried to open the new file in Adobe Reader, and I received the same error.

 

What can be done to allow me to open this file with Adobe Reader?  This is extremely frustrating.

 

Cheers

 

This topic has been closed for replies.

1 reply

C
CS-EM5E64
Participant
March 4, 2021

For anyone that may be looking for an answer to this, these are my two options so far:

 

  1. Download the PDF from the resource (not an email attachment) to your desktop and open from within Acrobat (File > Open)
  2. Attempt to open with another PDF reader.
  3. Ask the creator of the document to send it again with different formatting.

 

For reference: PDF won’t display. Please wait … - Adobe Support Community - 4788543

     Screen shot:

 

C
CS-EM5E64
Participant
March 4, 2021

**3 options.  No edit option...

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