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M
marilouneko
Participant
November 26, 2019
Question

Not able to highlight text using Adobe Acrobat Reader DC on Windows 10

  • November 26, 2019
  • 7 replies
  • 1784 views

Ok so, there is a freehand highlighting tool, and one for text.

 

My problem is that Adobe Reader wronfully analyses the PDF: it's a scan, but instead of showing me the freehand highlighting tool, it shows me the one for recognized text, but then it does not recognize any text, so i'm left not being able to highlight anything at all.

 

Is there a way to change from freehand highlight to text highlight??? pleaaaase i need this. Or any solution other than converting the PDF to text because i'm a poor ass student and i can't afford to pay every month.

 

I'm working on windows 10 and i have the latest version of Adobe Acrobat Reader.

 

Thanks!

 

[Title Edited by Moderator]

This topic has been closed for replies.

7 replies

Amal.
Amal.
Legend
November 27, 2019

Hi there, 

 

We are sorry for the trouble. As described above, you are not able to highlight the text on a scanned document.

 

We tried to reproduce the issue on our end, and its working fine. Would you mind sharing the workflow or steps you are doing to highlight the text?

 

What is the version of the Adobe Reader DC installed? To check the version of the application please use the link : https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Make sure you have the latest version 19.21.20056 installed. Go to Help > Check for Updates.

 

Have you got the scanned document from other user or have you created the scan document? If you created the scan document, what is the workflow or steps you did?

 

We are here for help, just need more information

 

Regards

Amal

M
marilounekoAuthor
Participant
November 27, 2019

Hello,

 

Thanks for your reply.

 

Yes, i have the latest update of Adobe Acrobat Reader DC. To highlight the text, i simply press the highlighting tool, then click+drag the mouse wherever i want to highlight. 

The cursor automatically appears round (freehand) or square (for text) according to the type of document. However it appears like the wrong cursor appears sometimes, and so the wrong tool. I use documents from other people, either from online research or teacher submissions.

 

Let me know if there is any other information I can provide you with.

 

Thanks,

 

Marilou

Amal.
Amal.
Legend
November 28, 2019

Hi there,

 

Thanks for sharing the details. As described,  'it appears like the wrong cursor appears sometimes, and so the wrong tool'

 

Would you mind sharing the screenshot or a video recording of the same for a better understanding of the issue?

 

Please try the following steps and see if that helps

 

  • Try to repair the installation. Go to Help > Repair Installation. 

 

If it still doesn't work , try to rest the preferences to default. Use the steps provided in the help article here (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082)

 

Let us know how it goes.

 

Regards

Amal

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