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ashburnhaminsurance
Participating Frequently
Feb 15, 2018 11:53 AM UTC
Answered

Password Required to Open Document since update

This morning my Win 7 PC had updated to the latest Adobe Acrobat Reader DC 2018.011.20036 and all of a sudden cannot open PDFs that it could before.

When trying to open these PDFs I get a message that says "Please enter a document open password".

The PDFs I am trying all have password protection to prevent editing and page extraction but opening and printing is allowed.

I have checked with a friend running the previous Adobe Acrobat Reader DC 2018.009.20044 and it opened fine. He has since updated to the latest version and now has the same problem as me.

There is definitely NOT a password required to open the document, it is just for prevention of editing. Definitely a problem with this latest release. Please can you advise when a patch will be released.

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    AshuMittal9644438
    AshuMittal9644438Correct answer
    Adobe Employee
    Feb 23, 2018 4:11 PM UTC

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    View reply

    16 replies

    Wade5C94
    Participant
    Oct 13, 2020 7:15 PM UTC

    Absolutely, Positively the last straw. I've now replaced Adobe CC with Affinity Serif - Photo/Design and Publisher and now since your asking for an account and password for READER, I'm moving on to PDF Fusion.

     

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      michael2184889
      Participant
      Oct 18, 2018 1:32 PM UTC

      I am sorry Ashu, but I have the same problem and the problem persists, even after installing the update.

      What can I do?

      Thanks,

      Mike

      Translate
      Tariq Dar
      Legend
      Nov 21, 2018 12:58 PM UTC

      Hi Mike,

      Is it happening with all the documents? What is the current version of Acrobat or Reader installed at your end?

      This is likely the password which has been put on the file by the author, this is not an issue with the application.

      For testing purposes, you can try to open the same file with Google Chrome browser and check if chrome opens the file?

      -Tariq Dar

      Translate
      Cliff5E0B
      Participant
      Oct 23, 2020 5:49 AM UTC

      This is just ridiculous. I have the same problem and Adobe will not help me. This is not about A PASSWORD PROTECTED FILE, it is about HOW I HAVE TO ENTER MY PASSWORD EVERY TIME I WANT TO USE THE APP.

      Translate
      Test Screen Name
      Legend
      May 23, 2018 1:28 PM UTC

      Than you, that does seem to confirm the files have a password. Probably not a Reader issue, but please tell us the exact version you have (from About), like 2016.123.54465?

      Translate
      Test Screen Name
      Legend
      May 23, 2018 10:50 AM UTC

      Exact MESSAGE sorry. Details please.

      Translate
      johnb86305616
      Participant
      May 23, 2018 11:36 AM UTC

      (document title) followed by "is protected. Please enter a Document Open

      Password."

      On Wed, May 23, 2018 at 8:50 PM, Test Screen Name <forums_noreply@adobe.com>

      Translate
      Test Screen Name
      Legend
      May 23, 2018 10:49 AM UTC

      What is the exact  in full?

      Translate
      johnb86305616
      Participant
      May 23, 2018 8:01 AM UTC

      No this wasn't helpfully I tried both tried Help Update nothing tried the link download the patch nothing so now I'm stuck I can't open my documents because I'm being asking for a password something I never asked for.

      John

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      Anonymous
      Feb 19, 2018 6:41 AM UTC

      A similar problem occurred in my company 's server.

      I improved by changing the 12 digit password by eleven digits.

      Also, even if "e" in 12th digit is changed to a number, it improved.

      I would be happy if it helps to improve the trouble.

      Translate
      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438Correct answer
      Adobe Employee
      Feb 23, 2018 4:11 PM UTC

      Hi all,

      Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

      More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

      Please try it out and let us know your feedback.

      Thanks for your patience and support!

      -ashu

      Translate
      ashburnhaminsuranceAuthor
      Participating Frequently
      Feb 23, 2018 4:25 PM UTC

      Update applied and has worked for me. Tried a couple of problem files and all seems fine. Thanks for your help ashumittal!

      Translate
        Test Screen Name
        Legend
        Feb 16, 2018 2:40 PM UTC

        Sounds serious and you should report it. Posting in the forum is NOT reporting it.

        Translate
        ashburnhaminsuranceAuthor
        Participating Frequently
        Feb 16, 2018 3:00 PM UTC

        Agreed. Please report using Feature Request/Bug Report Form

        Translate
        AshuMittal9644438
        Adobe Employee
        AshuMittal9644438
        Adobe Employee
        Feb 16, 2018 4:28 PM UTC

        Hi all,

        We are looking into this issue and will update once a resolution is found.

        Thanks,

        -ashu mittal

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