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AshuMittal

Adobe Employee

Adobe Employee

Activity

Re: Insufficient data for an image

by Adobe Employee in Acrobat Discussions
‎Mar 10, 2018 12:12 AM
1 Upvote
‎Mar 10, 2018 12:12 AM
1 Upvote
Hi, The issue is fixed as confirmed in detailed internal testing as well as several customer confirmations. Can you share what version you are on? Please also share a sample PDF with which you see the message? -ashu ... View more

Re: Unable to View PDF's Other Than Full Screen Ma...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 26, 2018 08:24 PM
‎Feb 26, 2018 08:24 PM
That's great! -ashu ... View more

Re: Insufficient data for an image

by Adobe Employee in Acrobat Discussions
‎Feb 23, 2018 09:23 PM
1 Upvote
‎Feb 23, 2018 09:23 PM
1 Upvote
Great, thanks for confirming everyone! -ashu ... View more

Re: Reader version 2018.011.20036 won't open old P...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 09:15 PM
1 Upvote
‎Feb 23, 2018 09:15 PM
1 Upvote
Glad to hear that! -ashu ... View more

Re: Adobe Reader DC - Insufficient data for an ima...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:56 PM
2 Upvotes
‎Feb 23, 2018 08:56 PM
2 Upvotes
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-2015-acrobat-2017-february-23-2018.html Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Error 109

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:17 AM
‎Feb 23, 2018 08:17 AM
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Reader version 2018.011.20036 won't open old P...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:16 AM
2 Upvotes
‎Feb 23, 2018 08:16 AM
2 Upvotes
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Latest "Problem reading document (109)" error

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:16 AM
2 Upvotes
‎Feb 23, 2018 08:16 AM
2 Upvotes
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Problem after update reader to 2018.011.20036

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:13 AM
‎Feb 23, 2018 08:13 AM
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Password Required to Open Document since updat...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:11 AM
1 Upvote
‎Feb 23, 2018 08:11 AM
1 Upvote
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: insufficient data for an image message in acro...

by Adobe Employee in Acrobat Discussions
‎Feb 23, 2018 08:11 AM
‎Feb 23, 2018 08:11 AM
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Insufficient data for an image

by Adobe Employee in Acrobat Discussions
‎Feb 23, 2018 08:10 AM
4 Upvotes
‎Feb 23, 2018 08:10 AM
4 Upvotes
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Insufficient data for an image

by Adobe Employee in Acrobat Discussions
‎Feb 23, 2018 08:10 AM
‎Feb 23, 2018 08:10 AM
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: "A drawing error occurred" Error

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:10 AM
1 Upvote
‎Feb 23, 2018 08:10 AM
1 Upvote
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: Can't open scanned pdfs after 2018.011.20036

by Adobe Employee in Acrobat Reader Discussions
‎Feb 23, 2018 08:09 AM
3 Upvotes
‎Feb 23, 2018 08:09 AM
3 Upvotes
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: insufficient data for image on Acrobat Proc DC...

by Adobe Employee in Acrobat Discussions
‎Feb 23, 2018 08:09 AM
‎Feb 23, 2018 08:09 AM
Hi all, Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out and let us know your feedback. Thanks for your patience and support! -ashu ... View more

Re: How to subscribe to Adobe Security Bulletin e-...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 22, 2018 09:32 PM
‎Feb 22, 2018 09:32 PM
Check this out: https://helpx.adobe.com/security.html The paragraph at the top includes a link to the registration page. -ashu ... View more

Re: Adobe Reader DC - Insufficient data for an ima...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 22, 2018 09:16 PM
2 Upvotes
‎Feb 22, 2018 09:16 PM
2 Upvotes
Hi, Thanks for reporting this issue. We are aware of the same and fix for the issue has been identified and will be officially released within next few days. Will confirm once available. Thanks, -ashu ... View more

Re: Since Update 18.11.2003x - Cannot open PDF - a...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 22, 2018 09:15 PM
‎Feb 22, 2018 09:15 PM
Hi, Thanks for reporting this issue. We are aware of this problem, introduced with out latest update. Fix for the issue has been identified and will be officially released within next few days. Will confirm once available. Thanks, -ashu ... View more

Re: Problem after update reader to 2018.011.20036

by Adobe Employee in Acrobat Reader Discussions
‎Feb 22, 2018 09:14 PM
‎Feb 22, 2018 09:14 PM
Hi, Fix for the issue has been identified and will be officially released within next few days. Will confirm once available. Thanks, -ashu ... View more

Re: insufficient data for image on Acrobat Proc DC...

by Adobe Employee in Acrobat Discussions
‎Feb 22, 2018 06:22 PM
‎Feb 22, 2018 06:22 PM
Hi all, We are aware of the urgency and critical nature of the issue, and are committed to releasing a fix as soon as it is ready. Will inform as soon as it is made available. Thanks, -ashu ... View more

Re: Can't open scanned pdfs after 2018.011.20036

by Adobe Employee in Acrobat Reader Discussions
‎Feb 22, 2018 06:12 PM
1 Upvote
‎Feb 22, 2018 06:12 PM
1 Upvote
Hi, The fix is tentatively scheduled for release within next couple of days assuming it passes all certification. Please stay tuned. Thank you for your patience, -ashu ... View more

Re: "A drawing error occurred" Error

by Adobe Employee in Acrobat Reader Discussions
‎Feb 20, 2018 08:31 PM
‎Feb 20, 2018 08:31 PM
Hi all, We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available. Thanks, -ashu ... View more

Re: Insufficient data for an image

by Adobe Employee in Acrobat Discussions
‎Feb 20, 2018 08:17 PM
‎Feb 20, 2018 08:17 PM
Hi jacoj25101980​ We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available. Thanks, -ashu ... View more

Re: Insufficient data for an image

by Adobe Employee in Acrobat Discussions
‎Feb 20, 2018 08:17 PM
1 Upvote
‎Feb 20, 2018 08:17 PM
1 Upvote
Hi all, We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available. Thanks, -ashu ... View more

Re: insufficient data for an image message in acro...

by Adobe Employee in Acrobat Discussions
‎Feb 20, 2018 08:15 PM
‎Feb 20, 2018 08:15 PM
Hi all, We are aware of the issue introduced with the latest patch and working on a resolution soon. Will share once the fix is available. Thanks, -ashu ... View more

Re: insufficient data for image on Acrobat Proc DC...

by Adobe Employee in Acrobat Discussions
‎Feb 20, 2018 07:54 PM
1 Upvote
‎Feb 20, 2018 07:54 PM
1 Upvote
Hi all, We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available. Thanks, -ashu ... View more

Re: Can't open scanned pdfs after 2018.011.20036

by Adobe Employee in Acrobat Reader Discussions
‎Feb 20, 2018 07:46 PM
‎Feb 20, 2018 07:46 PM
Hi all, We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available. Thanks, -ashu ... View more

Re: insufficient data for an image-Adobe Pro 18.10

by Adobe Employee in Acrobat Discussions
‎Feb 19, 2018 08:28 PM
‎Feb 19, 2018 08:28 PM
Hi dan.14045163​ We are aware of the issue and working on a resolution on priority. Will confirm once we have more details. Thanks, -ashu ... View more

Re: lagging on PDFs with notes

by Adobe Employee in Acrobat Reader Discussions
‎Feb 16, 2018 08:51 AM
1 Upvote
‎Feb 16, 2018 08:51 AM
1 Upvote
Hi amirhosseinm13187437​ Could you please share a sample PDF for this issue? Has this started happening recently? Thanks, -ashu ... View more
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