Participating Frequently

Answered

Can't open scanned pdfs after 2018.011.20036

Forum|Forum|8 years ago
February 15, 2018
11 replies
10857 views

After this update when we try to open a scanned document (scanned as image and then automatically coverted to text via Abbyy Recognition Server) it shows an error "Insufficient data for an image.". 2018.009.20050 works fine. We have about 200 workplaces. Manually downgrading to some older version, which won't auto-update itself again would be a major headache and workflow breakage. Need a fix for this as soon as possible. 20035 version (which is available as full installer) has the same issue.

P.S. this is a second in a row disruptive update (last one was with a crash opening pdfs with forms). Seriously doubting a value of having continuous version of Adobe Reader. It proves to be very problematic..

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hi,

The fix is tentatively scheduled for release within next couple of days assuming it passes all certification. Please stay tuned.

Thank you for your patience,

-ashu

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

H

Hallam_E

Participant

It appears that we're running into this issue again for some reason. When I go to your site to download Acrobat Reader DC the version it's downloading and installing is 2018.011.20035, is that what it's supposed to be? Please advise ASAP.

Thank you,

Lovekesh Garg

Adobe Employee

Please install latest patch Help-> check for updates

Or go to the link:

Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Thanks.

H

Hallam_E

Participant

Any new update on this? Last thing I see is a fix was identified but was going through testing.

Lovekesh Garg

Adobe Employee

Hi,

The fix is being validated. It will be available very soon. We will update you here once the fix is publically available. Please stay tuned.

Thanks.

AshuMittal9644438Correct answer

Adobe Employee

Hi,

The fix is tentatively scheduled for release within next couple of days assuming it passes all certification. Please stay tuned.

Thank you for your patience,

-ashu

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

N

niklash70165216

Participant

This is a major desaster for us.

It seems all documents created on ABBYY Finereader Engine 10 cannot be opened anymore with 2018.011.20035 and 20036.
Please fix this as soon as possible.

Test Doc here:
ownCloud

AshuMittal9644438

Adobe Employee

Hi all,

We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available.

Thanks,

-ashu

A

andrewj86575531

Participant

Thank you for the update.

As with other users this is causing us major issues. I would be keen to get a further update before 17:00 GMT.

Thanks,

Andrew

L

lp_texas

Participant

Issue is occurring in our environment as well. I had to resort to using Foxit Reader in the meantime until this gets fixed

AshuMittal9644438

Adobe Employee

Hi all,

Sorry for the issues with the latest update of Acrobat/Reader. We are working on a resolution on high priority and will share an update soon.

Thanks,

-ashu mittal

sr. program manager

G

gillesi54149194

Participant

Do you have a workaround for this? Causing a lot of grief now for our company......

D

daler34605379

Participant

I am having the same issue after an update on 2-13-18. Hoping there is a new file to fix this.

E

emilym12345

Participant

We have also had this issue reported to us. Is this the best/official location to track the issue to resolution with Adobe?

M

michaela53797929

Participant

We are also experiencing this issue with the latest updates to Adobe Reader and Acrobat.

Lovekesh Garg

Adobe Employee

Hi,

Thanks for reporting the concern. We are looking into this issue. We will update you soon when there is an update.

It would be great if you can share some sample files where you are facing this issue. It will help us to analyze and fix this issue asap.

You can share the file using Adobe send:

Launch your Application
Switch to Toll Center view and Open Send & Track
Click on “Select Files to Send”
A dialog will open from where you can choose the file/s you want to share
The workflow page will appear with the file/s to be shared prepopulated
Click on Create Link
Your Local files will be uploaded to the Document Cloud and a Public Link will be generated
Share the link with us

Thanks.

K

Kevin T CCH DM

Participant

Here is a link to an example file, as requested.

Shared Files - Acrobat.com

orang3agle

Participant

We are also having this same issue. We are an insurance company with many PDF files accessed by those we do business with. They cannot open the files any longer. This is very disruptive. What information can we provide about our files to get Adobe on top of identifying and rectifying the issue? From our perspective we are producing .PDF files which is a file type standard that should be accommodated by products like Adobe's offerings forever without restriction. How can I contribute to you, Adobe, fixing the bug you've introduced into the wild? Bare in mind that businesses interact with many home users and therefore don't necessarily have access to their software to assist them with downgrading versions, etc.

Thanks,

Dave

L

laurab4247824

Participant

We are also having this issue with some scanned documents after the update was installed.

K

Kevin T CCH DM

Participant

I have also come across this issue after the latest update to Reader DC was install, however of the affected documents, I have only noticed it occurring for PDF Version 1.3 (Acrobat 4.x).

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded