Can't open scanned pdfs after 2018.011.20036

[olegk17135465]

After this update when we try to open a scanned document (scanned as image and then automatically coverted to text via Abbyy Recognition Server) it shows an error "Insufficient data for an image.". 2018.009.20050 works fine. We have about 200 workplaces. Manually downgrading to some older version, which won't auto-update itself again would be a major headache and workflow breakage. Need a fix for this as soon as possible. 20035 version (which is available as full installer) has the same issue.

P.S. this is a second in a row disruptive update (last one was with a crash opening pdfs with forms). Seriously doubting a value of having continuous version of Adobe Reader. It proves to be very problematic..

[olegk17135465]

This happens with only some documents or even separate pages of one scanned document (if i split pdf into single pages, then some open, some don't). I have saved one such problematic page and can send it to Adobe to take a look at it.

[olegk17135465]

Another bit of info, when you close the error you can scroll and reach unaffected pages, but some pages will be blank instead of showing the information.

[AkanchhaS]

Hi Olegk,

Thanks for sharing the information. 

Yes, surely you can share the file with us and we will take a look in it and check whats going wrong and started casing problem here.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

[olegk17135465]

Sent the document.

[Kevin T CCH DM]

I have also come across this issue after the latest update to Reader DC was install, however of the affected documents, I have only noticed it occurring for PDF Version 1.3 (Acrobat 4.x).

[laurab4247824]

We are also having this issue with some scanned documents after the update was installed.

[orang3agle]

We are also having this same issue.  We are an insurance company with many PDF files accessed by those we do business with.  They cannot open the files any longer.  This is very disruptive.  What information can we provide about our files to get Adobe on top of identifying and rectifying the issue?  From our perspective we are producing .PDF files which is a file type standard that should be accommodated by products like Adobe's offerings forever without restriction.  How can I contribute to you, Adobe, fixing the bug you've introduced into the wild?  Bare in mind that businesses interact with many home users and therefore don't necessarily have access to their software to assist them with downgrading versions, etc.

Thanks,

Dave

[michaela53797929]

We are also experiencing this issue with the latest updates to Adobe Reader and Acrobat.

[Lovekesh Garg]

Hi,

Thanks for reporting the concern. We are looking into this issue. We will update you soon when there is an update.

It would be great if you can share some sample files where you are facing this issue. It will help us to analyze and fix this issue asap.

You can share the file using Adobe send:

1. Launch your Application
2. Switch to Toll Center view and Open Send & Track
3. Click on “Select Files to Send”
4. A dialog will open from where you can choose the file/s you want to share
5. The workflow page will appear with the file/s to be shared prepopulated
6. Click on Create Link
7. Your Local files will be uploaded to the Document Cloud and a Public Link will be generated
8. Share the link with us

Thanks.

[Kevin T CCH DM]

Here is a link to an example file, as requested.

Shared Files - Acrobat.com

[Lovekesh Garg]

Thanks Kevin for sharing the file. Team is looking into this on high priority. We will update you soon when the issue is resolved.

Thanks.

[emilym12345]

We have also had this issue reported to us. Is this the best/official location to track the issue to resolution with Adobe?

[daler34605379]

I am having the same issue after an update on 2-13-18.  Hoping there is a new file to fix this.

[lp_texas]

Issue is occurring in our environment as well. I had to resort to using Foxit Reader in the meantime until this gets fixed

[AshuMittal]

Hi all,

Sorry for the issues with the latest update of Acrobat/Reader. We are working on a resolution on high priority and will share an update soon.

Thanks,

-ashu mittal

sr. program manager

[gillesi54149194]

Do you have a workaround for this? Causing a lot of grief now for our company......

[cike87]

We are having this issue in Acrobat Reader DC Classic Track (2015) too. A "drawing error occured" dialogue is shown in addition when the document is opened.

The problem occurs as soon as OCR has been applied by a 3rd party application. The problem exists in 15.006.30392, previous updates were fine.

[emilym12345]

@cike87 This issue isn't related to the current thread, as you are referring to a different fault and a different version. I'd suggest you start a new thread.

[cike87]

Actually it is the same problem. The error occurs on both versions (2018.011.20036 and 15.006.30392)

Scanned documents to reproduce (one directly from scanner, one with ocr pass):

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Uninstalling the latest update solves the Problem but isn't an option.

[lp_texas]

What is the status of this issue?

[tims69102306]

Need an update. We have several law firms that cannot open files.

[olegk17135465]

lp_texas  wrote

Issue is occurring in our environment as well. I had to resort to using Foxit Reader in the meantime until this gets fixed

Another maybe somewhat faster temporary workaround is if you already have Chrome installed, you can just drop pdf file into it and it will open it with its internal pdf viewer.

[niklash70165216]

This is a major desaster for us.

It seems all documents created on ABBYY Finereader Engine 10 cannot be opened anymore with 2018.011.20035 and 20036.
Please fix this as soon as possible.

Test Doc here:
ownCloud

[AshuMittal]

Hi all,

We are working on a resolution on high priority, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available.

Thanks,

-ashu