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Ajitha23939262ouch
Participant
May 6, 2022
Question

PDF in windows 11

  • May 6, 2022
  • 1 reply
  • 339 views

I was using adobe acrobat reader for years and recently i changed the laptop to windows 11. now when i move the curser on the pdf , the whole page blurrs. can't see  anything. Why is this?

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1 reply

Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
May 18, 2022

Hi @Ajitha23939262ouch 

 

Hope you are doing well.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Would you mind sharing the version of the Reader DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the most recent installed. Go to help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and check.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Harsh

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