PDF reader can't open pdfs.

Forum|Forum|4 years ago
September 3, 2021
2 replies
1779 views

Literally cannot open any pdf. PDF reader has worked for me in the past, a number of months ago.

I have reinstalled the program mulitple times, nothing.

I am able to open Reader DC, but if I try to open a pdf, any pdf, it simply closes and doesn't tell me anything.

Completely useless.

I've tried speaking to Adobe tech support and they can't do anything since I don't pay for this service.

It is advertised as free, and should work as it always has throughout human history.

It would be greatly appreciated if someone at Adobe could address this issue, as being able to open PDF files is crucial to most functions on a computer.

I click on a pdf, nothing happens. I try to open through Reader DC, nothing happens and it closes.

Can't be elaborate much more than that.

Any help would be appreciated. Windows 10 user btw.

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Test Screen Name

Legend

What is the specific version of Acrobat Reader (not "latest"), please ask if you aren't sure how to find out.

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defaulttqebmp831cnoAuthor

Participant

Acrobat Reader DC 32 bit

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF using Acrobat Reader as it closes with no error message.

What happens when you try to open the Adobe Acrobat Reader DC application?

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help menu > About Acrobat and make sure you have the latest version 21.05.20060 installed. Go to Help > Check for updates and reboot the computer once.

If the file is stored on a shared network/drive, please download it to your computer first and then try to open it and check.

Please try to repair the installation from the help menu and reboot the computer and check.

also try to turn off the protected mode fo testing (Win Only) Go to Edit > Preferences > Enhanced Secuirty > Uncheck 'Enable protected mode at startup' Turn off the Protecte dmode and uncheck 'Enhanced Security' > Click OK and reboot the computer.

Note: Please turn on the security after testing to avoid any security risk.

Also, try to reset the Acrobat Preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Windows and try using the application there.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://get.adobe.com/reader/enterprise/

Regards

Amal