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Participant
November 13, 2021
Question

plantage sur à un clic sur "signer"

  • November 13, 2021
  • 1 reply
  • 278 views

lorsque je clique sur "signer" l'écran de vient gris et je n'ai plus aucune action possible. Je dois sortir de ADOBE

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1 reply

Harsh Vardhan Pareek
Participating Frequently
November 15, 2021

Hi,

 

We are sorry for the trouble. As described you are unable to add the signature to the PDF file as the screen changes to grey.

 

Would you mind sharing a screenshot of the issue for a better understanding?

Make sure you have the latest version of Acrobat. Go to Help > Check for Updates.

 

If it still doesn't work, please try to repair the installation (Windows Only) and reboot the application, and check. Go to Help > Repair Installation.

 

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck enhanced security > Click OK and reboot the computer.
Note: Turning off the protected mod may possess security risks, please turn on the security after testing.

 

If it still doesn't work, please try to reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

 

Let us know if that helps.

 

Regards,

Harsh