Problem detecting Adobe reader as the default PDF reader on my Mac OS Catalina

Question

Trying to sign an offical doc, it pops up a problem that avoid me moving forward. they tell me I need adobe reader to be able to move on with the process, because the reader WebKit built-in PDF is not supported. I´ve adobe reader and it is set up as the default PDF reader on my Mac. can anyone help me with this issue? I do not know what reader they are talking me about, and why they do not detect I already have adobe reader. (I´m using Mac- Catalina)
 
thanks!

Meenakshi Negi · Answer

Hi RBreton,

It seems that you are opening a dynamic PDF on the browser. Please download the PDF on your Mac and save it locally.

Then open it directly in the Adobe Acrobat Reader DC application.

For more details, please refer to the following link https://community.adobe.com/t5/acrobat-reader/pdf-won-t-display-please-wait/td-p/4788543

Hope that the informaiton helps.

Let us know if you need any help.

Regards,

Meenakshi

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