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R
rebeccac81352684
Participant
October 5, 2018
Answered

Problems sharing/emailing a PDF after 2019.008.20071

  • October 5, 2018
  • 4 replies
  • 3726 views

Hello. In the older versions of Adobe Reader DC, we would have a PDF open and click the envelope icon.  Click Send a Copy and it would open a blank email in Outlook and attach the PDF.  It used to be very simple.  Now with the new update (2019.008.20071), we click the envelope icon and it opens a share pane on the right.  The name of the PDF is shown, we click Send as Attachment and pick Default email application (Microsoft Outlook).  Click Continue and nothing happens.  We have many people here that do this and it doesn't work on anyone.  Is this a bug in the new update?  It does work on me, but I have the Professional version because I edit PDF's.

    This topic has been closed for replies.
    Correct answer sangrover

    Hi All,

    Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : How to use the email icon to directly send file as attachment

    Please let me know in case of any concerns.

    Regards,
    Sandeep Grover

    4 replies

    S
    Adobe Employee
    sangroverCorrect answer
    Adobe Employee
    October 8, 2018

    Hi All,

    Thanks for providing your feedback and sorry for the inconvenience caused to you. While we look into the issue, you can follow the steps in the below article to use the email icon to send PDF directly as email attachment.

    Link : How to use the email icon to directly send file as attachment

    Please let me know in case of any concerns.

    Regards,
    Sandeep Grover

    micahh84428733
    micahh84428733
    Participant
    November 14, 2018

    Hi sangrover​,

    This registry fix did not work for me. Please advise on a different workaround or resolve the bug.

    Thank you,

    Micah

    S
    SoonerBP
    Participant
    October 5, 2018

    another thread similar to ours.  looks like the latest release has a bug

    Re: Can't send without first saving the .pdf - Acrobat Standard 2019.008.20071

    J
    johnwright121
    Participant
    October 5, 2018

    The problem is also happening in the IOS platform. I have iPad Air and I am not being able to share the pdf file after the 2019.008.20071 update. I have asked Apple IPad support but they said that the problem is from Adobe side. help me out with that.

    J
    johnh41310055
    Participant
    October 5, 2018

    I have 100's of pcs with this issue right now.

    S
    SoonerBP
    Participant
    October 5, 2018

    Me too! And it will not let me roll back under installed updates. 

    S
    SoonerBP
    Participant
    October 5, 2018

    I can tell you once you download and save the pdf to your desktop you can then successfully email the report.  However that is a pain when you have to do that for 100's of order acknowledgments a day out of our erp system.  

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