Hi @otu_6940 ,   Thanks for reporting the issue. Can you please confirm the following :    1. Ensure that you are on the latest version of Acrobat. Go to Help > Check for updates. We have made some fixes around this area. 2. Can you try adding the word document from the "Select files" option present under "Recommended tools for you" under home view.    Regards, Sandeep ... View more

Hi,   You can try the following: 1. Go to preferences >  Generative AI 2. Uncheck the "Show AI video cards" option. 3. Relaunch Acrobat.   Let me know if this helps.   Regards, Sandeep Grover ... View more

Hey, can you please ensure to get on the latest update. To do so, go to Help > Check for Updates.   Once updated to the latest version,  ensure that you are on the new UI. To check go to View > Choose "Enable new Acrobat".   Let us know if this works for you.   Regards, Sandeep ... View more

Hi,   Can you please provide the following details :   1. Version of your Acrobat. Also can you try Help > Check for updates and make sure that you are on the latest version. 2. Is this a recent break? Were you able to use Add Text/Sign yourself earlier? 3. Does this issue happens with a specific PDF file? If yes, can you share a sample file. 4. Are you able to Edit the PDF using Edit app?   Regards, Sandeep Grover         ... View more

Hi Shane,   You can download the latest Acrobat installer from this link : https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html . Do let us know in case you face the blank popup screen post re-installation.   Regards, Sandeep Grover ... View more

Feel free to mail directly to me at sagrover@adobe.com.   Regards, Sandeep ... View more

Can you mail me the .pml file at sagrover@adobe.com . ... View more

You can create a zip file of the contents and store on a cloud location. Alternately you can mail me at sagrover@adobe.com .     ... View more

Hi,   Requesting you to please share ProcMon logs (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html). Go to this link and search for "Process Monitor Tool (ZIP, 56.5 KB)". Download the tool and follow the user instructions listed below.   Once you have performed the workflow, please share the log file (.pml) with us.   Regards, Sandeep Grover ... View more

Hi,   Requesting you to please share ProcMon logs (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html). Go to this link and search for "Process Monitor Tool (ZIP, 56.5 KB)". Download the tool and follow the user instructions listed below.   Once you have performed the workflow, please share the log file (.pml) with us.   Regards, Sandeep Grover ... View more

Hi,   Requesting you to please share ProcMon logs (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html). Go to this link and search for "Process Monitor Tool (ZIP, 56.5 KB)". Download the tool and follow the user instructions listed below.   Once you have performed the workflow, please share the log file (.pml) with us.   Regards, Sandeep Grover ... View more

Hi,   We have made a fix around this in our latest update. Requesting you to please go to Help > Check for updates. Do let us know in case you face any issue after updating to the latest version.   Regards, Sandeep ... View more

Hi @FABRICE5EE1 / @defaultgvyr4vhafhlf / @CharlieC25 ,   Please let us know if you will be comfortable having a meeting with us to debug this issue at a faster pace.   Regards, Sandeep ... View more

Hi @CharlieC25 / @defaultgvyr4vhafhlf , requesting you to please share the snapshot of Preferences > Internet to help us debug this issue further.   Regards, Sandeep ... View more

Can you please share the snapshot of Preferences > Internet from a machine where the issue is reproducible? It is required to check whether the correct path of browser plugin is being picked or not. ... View more

Hi,   Thanks for reporting the issue. Can you confirm whether the issue gets resolved once your reinstall the application? Also requesting you to please share a snapshot of the setting : Go to Preferences > Internet.   Regards, Sandeep ... View more

Can you please try signing out and then again signing in to Acrobat? Also are you able to access the options present under the Next button in Fill and sign?   -sandeep ... View more

Hi,   Thanks for reporting the issue and we are sorry for the inconvenience caused. Can you provide some more details :    1. Complete version of Acrobat. Go to Acrobat pro DC > About Acrobat Pro DC. Share the complete version number. 2. To ensure that you are on the latest version, try Help > Check for updates. 3. Are you able to access the Save As Dialog. Open a PDF > Go to File > Save As.   As a quick workaround you can login to https://documentcloud.adobe.com/ and go to Fill and Sign and create new Signature/Initial. Once done, come back to Acrobat and launch Fill and Sign app on a PDF and wait for some time. The newly created signature/initial should get synced to your application.   Please provide the above information so that we can debug this issue. Let me know in case of any queries.   Regards, Sandeep ... View more

Hi, Can you please share the below information :   1. Can you try using some other applications like Edit PDF/Comment. Do you experience any sort of lag there as well? 2. When you encounter the crash, go to Activity Monitor > Select Acrobat Application > Click on the wheel icon > Choose Spin Dump. Please share the dump with us.   Regards, Sandeep Grover ... View more

Hi,   Could you please provide the following details : Are you able to access the Document cloud/My Computer tab under Home view or do you observe blank screens in those views as well? Version of your Acrobat./OS. Also could you please share a screenshot of your issue.   Regards, Sandeep Grover ... View more

Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?   Regards, Sandeep Grover ... View more

Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?   Regards, Sandeep Grover ... View more

Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?   Regards, Sandeep Grover ... View more

Hi,   From the image it looks like that the PDF document has already been digitally signed. That is why the sign option in Fill and sign is disabled.   Regards, Sandeep         ... View more

Hi,   Sorry for the inconvience caused to you. Can you please share the following details :   1. Does the issue happens with all PDFs or a specific PDF? If possible can you please share a sample PDF with us. 2. Details of your Mac OS. 3. Are you adding new text fields via Fill and Sign tools or trying to fill a form with pre-defined fields?   Regards, Sandeep Grover ... View more

Hi,   Is the Sign tool in Fill and Sign disabled or you are unable to place the signature on the PDF?   Regards, Sandeep Grover ... View more

Thanks for the snapshot Mark. Could you please confirm one more thing :   Are you able to access the Document cloud/My Computer tab under Home view or do you observe a rotating spinner on those screens as well?   Regards, Sandeep Grover ... View more

Hi,   It looks like you are not on the latest version of Reader. Requesting you to please go to Help > Check for Updates.   We have made several fixes in the latest update. Please let us know in case you still observe the issue on the latest version.   Regards, Sandeep Grover ... View more