Hi,   Thanks for reporting the issue. Can you please provide the following details :   1.Version of you Reader. Go to Help > About Acrobat Reader DC. 2. Did the issue started happening recently? 3. Please follow the instructions provided on this page for Dump collection : https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html . The dumps should be fairly be around 200MBs or more.Please share those crash dumps with us.   Thanks Sandeep Grover ... View more

Hi,   Open the PDF file in Acrobat and go to share. Create a link of the file and share it with us.   Regrads, Sandeep ... View more

Hi Fede,   In order to further debug the issue, could you please share a sample PDF file with us?   Regards, Sandeep ... View more

Hi Fede,   Just one more ask, can you try using the Edit PDF app on the same PDF files with which you are encountering the issue in Fill and Sign.   Let me know if you are successfully able to use the Edit app or not?   Regards, Sandeep ... View more

Hi,   Could you please provide some detailed steps of the workflow you are trying inside the Fill and Sign application?   It will be great if you can share a screenshot.   Regards, Sandeep ... View more

Hi Fede,   Could you please provide the following information :    1. Does this happen on all PDFs or a specific PDF document. 2. Are you able to use the Comment app on the said document. 3. If possible could you please share a sample PDF with us on which the issue can be reproduced.   Regards, Sandeep Grover ... View more

Hi Jason,   Could you please provide the following details :   1. Does the issue happens when you open the PDF or when you enter the Fill and Sign? 2. Can you try opening some other app like Comment and check if the issue is reproducible or not. 3. Can you try rebooting your machine once and let us know if the issue is still reproducible.   Regards, Sandeep Grover ... View more

Hi,   Can you please check if the file – “C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroApp\ENU\FillSign.aapp” – exists ? If it does, please share it with us.   Regards, Sandeep ... View more

Hi,   Sorry for the incovinence caused to you. Please provide the following details :   1. Did you make any registry settings recently? 2. Please try updating to the latest version by Help > Check for Updates.   Regards, Sandeep   ... View more

Hi,   We are unable to reproduce the issue at our end. Can you please provide the following details :   1. Does this issue happens on every PDF or some specific PDFs? Can you please share a sample PDF with us. 2. It will be great if you can share a small video reproducing the issue.   Regards, Sandeep Grover ... View more

Hi,   Can you please confirm the following :    1. Are you on the latest version of Reader? You can try Help > Check for updates for the latest version. 2. Are you unable to use Fill and Sign app with every PDF file or some specific PDF file? If possible can you share a sample file. 3. What OS are you using? 4. Does the application go to "Not responding" or are you able to exit the Fill and Sign app using the close button?   Regards, Sandeep ... View more

Hi Chris,   Do you see a "Save Signature" checkmark on the signature creation dialog?   Regards, Sandeep ... View more

Hi,   We're sorry for the trouble you had with Adobe Reader, Navigate to Adobe Reader's preferences from Edit>Preferences>Security(Enhanced)>and try disabling 'Enable Protected Mode at startup'>Click OK and restart the application and check if you can still reprpduce the issue. Note: disabling the Protected Mode is only for testing purpose, please enable it back.   Please share the crash dumps with us. You can follow the steps mentioned at : https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps   Feel free to mail me at sagrover@adobe.com .   Regards, Sandeep     ... View more

Hi,   Can you please make sure that you are on the latest veriosn. Please go to Help > Check for Updates.   Please let us know in case you encounter the issue on the latest version as well.   Regards, Sandeep ... View more

Hi, Thanks for reaching out to us. Can you please provide the following details :    1. Version of your Reader. Go to Help > About Adobe Acrobat Reader DC. 2. Version of your OS. 3. Do you see the platform dialog being launched once you click on "Choose a Different Folder..." ? If yes, can you share a snapshot.   Regards, Sandeep ... View more

Hi,   Could you also confirm the following :   1. Does the issue happens with all PDFs or some specific pdf. If possible can you please share a sample pdf. 2. It will be great if you can share a small video of the issue.   Feel free to mail me at sagrover@adobe.com   Regards, Sandeep Grover ... View more

Hi, At a time you can create one signature and one initial in the Fill and Sign app. To create a new jpg signature please follow the steps : 1. Delete your previous signature in the sign drop-down. 2. Click on Add signature and choose the Image option to add a new jpg image. Regards, Sandeep Grover ... View more

Hi, Since you mentioned that you accessed the form from a government website, could you please share the link of the form so that we can have a look at it first hand. Also how did you sent the document for signature in Acrobat DC. It will be great if you can share detailed steps and version of your Acrobat. Regards, Sandeep ... View more

Hi susanb2455682, Thanks for reaching out to us. Can you please provide us some more information to understand the issue better : 1. Which application inside Acrobat are you using? It will be great if you can share a snapshot. 2. Detailed steps of your workflow. 3. Version of you Acrobat. Regards, Sandeep Grover ... View more

Hi, Thanks for writing out to us. Kindly enable automatic crash dump generation on your machine by following the below steps : Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198. Double click and run the dump.reg file. Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder. Try to reproduce the crash in Reader and share the crash dump with us. Please let us know in case of any query. Regards, Sandeep ... View more

Hi charless40132199, Could you please share the following : 1. Do you see a crash only when you enter the Fill and Sign app? Can you try using some other application on the PDF? 2. Does the crash happens with all PDF's or some specific PDF? If possible can you share a sample PDF with us. 3. Kindly enable automatic crash dump generation on your machine by following the below steps : Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198. Double click and run the dump.reg file. Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder. Try to reproduce the crash in Acrobat and share the dump with us. You can directly mail me at [Personal details removed by the moderator] Thanks and Regards, Sandeep Grover ... View more

Hi All, We have shipped an new update in May and I will request all of you to please make sure that you are on the latest version. Go to Help > Check for Updates. Please let us know in case you still experience the issue. Regards, Sandeep ... View more

Hi dummy22, Thanks for reporting the issue. Can you please try the following : 1. Make sure you are on the latest version of Reader. Go to Help > Check for Updates. 2. Can you provide some detailed steps of your workflow? Or does this issue happens as soon as you open the Fill and Sign application? 3. It will be great if you can share the error snapshot and PDF file with us at sagrover@adobe.com Regards, Sandeep Grover ... View more

Hi All, We have made some fixes in Fill and Sign in the latest April release. Requesting you to please update your application by going to Help>Check for Updates. Please let us know if the issue persists. Regards, Sandeep Grover ... View more

Hi, Thanks for writing to us. In order to ascertain the root cause of the issue, I would want some more information : Please provide Fiddler Logs. Below are the steps : Run fiddler and go to ‘Tools->Options’ In HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPs connects’ and ‘Decrypt HTTPs traffic’. Now let fiddler run and launch Reader and perform the same operation which causes Reader to crash. Once complete do a save of data by ‘File->Save->All sessions’. Please share this data.      2. Kindly enable automatic crash dump generation on your machine by following the below steps : Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198. Double click and run the dump.reg file. Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder. Try to reproduce the crash in Acrobat and share the dump with us. It will be great if you can share this information at the earliest. Regards, Sandeep ... View more

Hi, In order to ascertain the root cause of the issue, I would want some more information : Please provide Fiddler Logs. Below are the steps : Run fiddler and go to ‘Tools->Options’ In HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPs connects’ and ‘Decrypt HTTPs traffic’. Now let fiddler run and launch Acrobat and perform the same operation which causes Acrobat to crash. Once complete do a save of data by ‘File->Save->All sessions’. Please share this data      2. Kindly enable automatic crash dump generation on your machine by following the below steps : Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198. Double click and run the dump.reg file. Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder. Try to reproduce the crash in Acrobat and share the dump with us. You can mail the information directly to me at [Personal info removed by Mod: Email address. Send any private information using Direct/Private message How Do I Send Private Message ] Regards, Sandeep ... View more

Hi RzrLA9212, You can share the session information and the file dump by uploading them to Document cloud and then share a link with us. You can also directly mail me at sagrover@adobe.com. Regards, Sandeep ... View more

Hi RzrLA9212 / lexilovell, Thanks for reporting the issue and we are sorry for the inconvenience caused to you. In order to find the root cause of the issue, I request you to please share the below data : 1. Please provide Fiddler Logs. Below are the steps: • Download fiddler from: https://www.telerik.com/download/fiddler • Run fiddler and go to ‘Tools→Options’ • In HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPs connects’ and ‘Decrypt HTTPs traffic’. • Now let fiddler run and launch Acrobat and perform the same operation which causes Acrobat to crash. • Once complete do a save of data by ‘File→Save→All sessions’. • Please share this data. 2. Kindly enable automatic crash dump generation on your machine by following the below steps : • Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198. • Double click and run the dump.reg file. • Once the registry is successfully applied, the crash dumps will get generated in “C:\dumps” folder. • Try to reproduce the crash in Reader/Acrobat and share the dump with us. Please let me know in case of any concerns. Regards, Sandeep Grover ... View more

Hi, Thanks for reporting the issue to us. This looks like a PDF specific issue. Can you please provide us the following details : 1. Version of your Reader. Go to Help > Check for Updates. 2. Are you able to perform any other action like adding comments on this PDF? 3. Does this issue happens with all PDF's or specific PDF files. If possible can you please share sample PDF file with us. Regards, Sandeep Grover ... View more