Hi erinm15558993, Sorry for the issue that you are facing while using Adobe Acrobat Reader. We have made some fixes around this area. I request you to please update to the latest version 2019.010.20069 and let us know if you are still able to reproduce the crash. If yes, I would request you to kindly share the Crash dumps when Reader Crashes for you. Here is how you can collect the crash dump : When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs . For Getting the Crash Logs: a.      When Acrobat Reader Crashes , Open Windows Task Manager b.      -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe c.      Right Click on this process and click "Create Dump File" d.      Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files). e.      Save this DMP file on any Cloud Storage and Share the link for that with us on mail at sagrover@adobe.com We will try to analyze your issue on priority once you share this information with us. Regards, Sandeep Grover ... View more

Hi richardalan1975, Sorry for the issue that you are facing while using Adobe Acrobat Reader. We have made some fixes around this area. I request you to please update to the latest version 2019.010.20069 and let us know if you are still able to reproduce the crash. If yes, I would request you to kindly share the Crash dumps when Reader Crashes for you. Here is how you can collect the crash dump : When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs . For Getting the Crash Logs: a.      When Acrobat Reader Crashes , Open Windows Task Manager b.      -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe c.      Right Click on this process and click "Create Dump File" d.      Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files). e.      Save this DMP file on any Cloud Storage and Share the link for that with us on mail at sagrover@adobe.com We will try to analyze your issue on priority once you share this information with us. Regards, Sandeep Grover ... View more

Hi warrenm6296008, I would request you to kindly share the Crash dumps when Reader Crashes for you. Here is how you can collect the crash dump : When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs . For Getting the Crash Logs: a.      When Acrobat Reader Crashes , Open Windows Task Manager b.      -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe c.      Right Click on this process and click "Create Dump File" d.      Dump file will be created in the Temp folder of the user (as specified on the dialog you get after creating dump files). e.      Save this DMP file on any Cloud Storage and Share the link for that with us on mail at [Moderator: Personal information removed, try private messaging: How Do I Send  Private Message ] For Mac: When Application crashes for you, Share the "Crash Report" that appears in the Dialog once application crashes for you. We will try to analyze your issue on priority once you share this information with us. Regards, Sandeep Grover ... View more

Hi jess4deni, warrenm6296008 We have made some fixes around this area in the latest version of Reader. I request you to kindly update Reader by going to Help > Check for Updates. Please let us know in case you still experience the crash after updating to the latest version. Regards, Sandeep Grover ... View more

Hi gregoryh1581881, Sorry for the issue that you are facing while using Adobe Acrobat Reader. We have made some fixes around this area. I request you to please update to the latest version 2019.010.20069 and let us know if you are still able to reproduce the crash. If yes, I would request you to kindly share the Crash dumps when Reader Crashes for you. Here is how you can collect the crash dump : When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs . For Getting the Crash Logs: a.      When Acrobat Reader Crashes , Open Windows Task Manager b.      -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe c.      Right Click on this process and click "Create Dump File" d.      Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files). e.      Save this DMP file on any Cloud Storage and Share the link for that with us on mail at sagrover@adobe.com We will try to analyze your issue on priority once you share this information with us. Regards, Sandeep Grover ... View more

Hi gregoryh1581881, Could you please provide us the following details : 1. Version of your Acrobat/Reader. 2. Version of your OS. 3. Does the crash is observed with all PDF files or some specific PDF files. If possible please share a sample PDF file with us. 4. Please share the crash dump/report with us. 5. It will be awesome if you could share a video of the problem. Regards, Sandeep Grover ... View more

Hi williamp42405515, From your snapshot it seems that you are not on the latest version of Acrobat. Could you please update to the latest version. Go to Help > Check for updates. In case if you still encounter the issue after updating then please provide fiddler logs if possible : Download fiddler from: https://www.telerik.com/download/fiddler Run fiddler and go to ‘Tools->Options’ In HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPs connects’ and ‘Decrypt HTTPs traffic’. Now let fiddler run and launch Acrobat and perform the same operation. Once complete do a save of data by ‘File->Save->All sessions’. Please share this data. Regards, Sandeep Grover ... View more

Hi, Thanks for reporting the issue. Here are the next steps : 1. Can you please try signing out and then signing in to Acrobat.Let us know if you still observe the issue. 2. Are you under some network restrictions? 3. Are you able to use the Send a copy feature in Fill and Sign.( The blue button on the right hand side of the screen) Regards, Sandeep Grover ... View more

Hi EMAY, You mentioned earlier that you do not have an internet connection but you also said that you a re under some network restrictions? Can you please confirm the exact network state of your system. Also I would request you to please make sure that the below access points are white listed : cloud.acrobat.com fillsign.acrobat.com files.acrobat.com createpdf.acrobat.com Let me know how it goes. Regards, Sandeep Grover ... View more

Hi bobs66029812, Can you please sin out of the application and then sign in again. Once this is done try to use the Fill and Sign application. Let me know how it goes. Regards, Sandeep Grover ... View more

Hi EMAY, Can you please provide the following details : 1. Are you able to use the Share application? 2. Are you under any network restrictions? Any firewall settings? Could you try to turn them off and then try again. Regards, Sandeep Grover ... View more

Thanks KeetieB for the confirmation. I request you to please mark this as the correct answer so that other users can also benefit from the same. Regards, Sandeep Grover ... View more

Hi susedo, Thanks for reporting this issue. In order to reproduce the issue in-house, we would want the following details : 1. Does this happen with every PDF or specific PDF? If possible can you please share a sample PDF file. 2. Are you able to add/save comments to the same PDF? Regards, Sandeep Grover ... View more

Hi ashleyn34947949, I am glad i could help you out !! It will be really helpful if you can mark the answer as correct so that other users don't face the same issue. Regards, Sandeep Grover ... View more

Hi janineh69, In order to resolve your issue can you please provide detailed steps that you are performing. It will be great if you can attach a screenshot of the issue you are facing. Regards. Sandeep ... View more

Hi eddieb99243600, Thanks for writing to us. We would want some more information from your end to debug the issue : 1. Are you trying to add  signature via Fill and Sign application or Digital Signature application? 2. What is the exact issue you are facing? can you please attach a screenshot of the issue. 3. Your OS : Win or MAC? Regards, Sandeep Grover ... View more

Hi All, We use the following end points in Fill & Sign – cloud.acrobat.com fillsign.acrobat.com files.acrobat.com createpdf.acrobat.com Can you please make sure that all of these are white listed on your network. Let me know how it goes. Regards, Sandeep ... View more

Hi All, We use the following end points in Fill & Sign – cloud.acrobat.com fillsign.acrobat.com files.acrobat.com createpdf.acrobat.com Can you please make sure that all of these are white listed on your network. Let me know how it goes. Regards, Sandeep ... View more

Hi All, We use the following end points in Fill & Sign – cloud.acrobat.com fillsign.acrobat.com files.acrobat.com createpdf.acrobat.com Can you please make sure that all of these are white listed on your network. Let me know how it goes. Regards,Sandeep ... View more