Hi, We are sorry for the inconvinence caused to you. Could you please confirm the following : Go to the settings option in the Fill and Sign mobile app and check whether the Store Profile Online has been enabled or not? If not, then please enable it and try again. It should be enabled to allow syncing of data across devices. Let us know how it goes. Regards, Sandeep Grover ... View more

Hi, Can you guys please share the PDF with which you are experiencing the issue. Also can you check that whether you are able to edit the PDF using the Edit PDF application? Regards, Sandeep ... View more

Hi Nicholas, Can you please try updating your Reader. Go to Help --> Check for Updates. Also I would request you to restart your machine once if possible post updating reader. Do let me know how it goes. Regards, Sandeep Grover ... View more

Hi, We are sorry for the inconvenience caused to you. Please share the following details : 1. Complete Version of your Acrobat. 2. Version of your OS. 3. It will be great if you could share a sample PDF form with which you are observing the issue. Regards, Sandeep Grover ... View more

Hi, We are sorry for the inconvenience caused to you. The date, initial and signature fields do not seem to be active form fields and hence are not editable inside the Fill and Sign Application. If possible please share the PDF with us so that we can have a better look. This PDF seems to be an XFA PDF Form. That is why you are unable to sign it via Fill and Sign. As mentioned in the document extension, you can digitally sign the form. To do so you will need to launch the certificates application. Go to Tools > Certificates. Please let us know how it goes. Regards, Sandeep ... View more

Hi, Go to Help > Generate System Report. Please try to reboot the system once and check if the issue still appears. If yes, then follow the steps below. 1. Does this also happen with other applications like Send and Track, Send for Signature etc.? 2. When the blank screen appears while opening any service view or Save dialogs, go to Task Manager and check whether a process named "RdrCEF"/"AcroCEF" is running or not? Is it in a hanged state? If yes right  click on the process and create the dump file. 3. Kindly share the contents of these two locations :       For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF       For 32 bit machine go to: C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF 4. In case the Rdrcef/Acrocef is crashing then please enable the Windows crash reporting WER feature. Please share the crash dumps with us. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows). Regards, Sandeep Grover ... View more

Hi, Go to Help > Generate System Report. Please try to reboot the system once and check if the issue still appears. if yes, then follow the steps below. 1. Does this also happen with other applications like Send and Track, Send for Signature etc.? 2. When the blank screen appears while opening any service view or Save dialogs, go to Activity Monitor and check whether a process named "RdrCEF"/"AcroCEF" is running or not? Is it in a hanged state? If yes then create the sample of the process. 3. Also go to Console application and verify if any crash logs have been generated under "User Diagnostic Reports"/"System Diagnostic Reports". If yes, please share them with us. 4. Go to /Library/Application Support/Adobe/<Reader/Acrobat>/DC/WebResources/Resource0 and please share the contents of this folder. Regards, Sandeep Grover ... View more

Hi, Go to Help > Generate System Report. Please try to reboot the system once and check if the issue still appears. if yes, then follow the steps below. 1. Does this also happen with other applications like Send and Track, Send for Signature etc.? 2. When the blank screen appears while opening any service view or Save dialogs, go to Activity Monitor and check whether a process named "RdrCEF"/"AcroCEF" is running or not? Is it in a hanged state? If yes then create the sample of the process. 3. Also go to Console application and verify if any crash logs have been generated under "User Diagnostic Reports"/"System Diagnostic Reports". If yes, please share them with us. 4. Go to /Library/Application Support/Adobe/<Reader/Acrobat>/DC/WebResources/Resource0 and please share the contents of this folder. Regards, Sandeep Grover ... View more

Hi, Sorry for the inconvenience caused to you. Kindly share the following details : 1. Version of your Acrobat/Reader. 2. Your OS version. 3. Are you connected to the internet when you are trying to sign the document? 4. Does this happens with every PDF file? If no, could you please share a sample file with us. 5. Please attach a snapshot of the issue. Regards, Sandeep Grover ... View more

Hi, Sorry for the inconvenience caused to you. Kindly share the following details : 1. Version of your Acrobat/Reader. 2. Your OS version. 3. Are you connected to the internet when you are trying to sign the document? 4. Does this happens with every PDF file? If no, could you please share a sample file with us. 5. Please attach a snapshot of the issue. Regards, Sandeep Grover ... View more

Hi Kate, Sorry for the inconvenience caused to you. We are looking into the issue. We will keep you updated with further details. Regards, Sandeep Grover ... View more

Hi MakesArt, It seems that your are working on an iphone. This forum is for reporting Acrobat Desktop Issues. Please use the below forum link to post your request : Acrobat Reader for iPhone and iPad Regards, Sandeep ... View more

Hi MakesArt, Sorry for the inconvenience caused to you. In order to reproduce the issue in-house please provide us the following details : 1. Version of your OS. 2. Version of your Acrobat. Go to Help > About Acrobat 3. Please explain your workflow in detail.(It will be great if you can share a video reproducing the issue) 4. Did you try Save or Save As? 5. Does this happens with every PDF file or some specific PDF file? Can you share a sample PDF with us? Thanks and Regards, Sandeep ... View more

Hi, Good to know that your are already on the latest version. Did you try restarting your machine? Regards, Sandeep ... View more

Hi All, Sorry for the inconvenience caused to you. Please try out the following steps : 1. Update to the latest version. Go to Help->Check for Updates. 2. Restart your machine. Let me know how it goes. Regards, Sandeep Grover ... View more

Hi, Adobe Reader is a free to use software product. Kindly install the latest version from : Adobe Acrobat Reader DC Install for all versions Thanks and Regards, Sandeep ... View more

Hi ImFailer, This issue has been fixed. Please update to the latest version of Adobe Reader. Go to Help -> Check for Updates. Please let us know how it goes. Thanks and Regards, Sandeep ... View more

Hello cindyk10786251, Sorry for the inconvenience caused to you. You must try the following steps- Run the repair for the of Microsoft visual C++ 2013 Redistributable(x64&x86) and try again.        Control Panel\All Control Panel Items\Programs and Features\Visual C++ Redistributable 2013 (right click and repair) If it still doesn't work then, uninstall it completely and reinstall it again through-     Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center Relaunch the Acrobat Reader Let us know if it still doesn't work. -Thanks Sandeep Grover ... View more

Hi charlesm35998783,​ Can you please try white listing these two domains : 1.    *.adobe.com 2.    *.acrobat.com Please let us know how it goes. Regards, Sandeep ... View more

Hi jimnjean , We are trying to reproduce the issue at our end. In order to narrow down, can you please try white listing these two domains : 1.    *.adobe.com 2.    *.acrobat.com Please let us know how it goes. Regards, Sandeep ... View more

Hi, We were unable to reproduce the issue in house. I request you guys to please share the following information : 1. Does this also happen with other applications like Save As Dialog, Send and Track, Send for Signature etc.? 2. When the signature loading screen is rendered in Fill and Sign, go to Task Manager and check whether a process named "AcroCEF" is running or not? Is it in a hanged state? If yes, right click on the process and create the dump file. 3. Is your machine 32bit or 64 bit? Depending upon this, kindly share the contents of these two locations :       For 64 bit machine go to : C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF       For 32 bit machine go to: C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0 C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF 4. In case the AcroCEF process is crashing then enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows). You can share the logs with us via Google Drive or Adobe Send https://cloud.acrobat.com/send . 6. Have you tried rebooting your system once? 7. Do you have any firewall/antivirus settings enabled? Regards, Sandeep Grover ... View more

Hi, Sorry for the inconvenience caused to you. In order to reproduce the issue in house, we would want you to provide some more information : 1. Version of your Acrobat Pro DC. Go to Help > About Acrobat DC. 2. Version of your OS. 3. Does this happen with every PDF file? Can you please share some sample file(s) with us. 4. It will be great if you could please share a snapshot/video reproducing the problem. Regards, Sandeep ... View more

Hi, Sorry for the inconvenience caused to you. In order to reproduce the issue in house, we would want you to provide some more information : 1. Version of your Acrobat Pro DC. Go to Help > About Acrobat DC. 2. Version of your OS. 3. Does this happen with every PDF file? Can you please share some sample file(s) with us. 4. It will be great if you could please share a snapshot/video reproducing the problem. Regards, Sandeep ... View more

Hi austinou88, Sorry for the inconvenience caused to you. Please provide us the following details : 1. Version of your Acrobat DC. Go to Help > About Adobe Acrobat DC. 2. Version of your Operating System. 3. Does this happens with every PDF file? And if possible could you please share any sample files with us. 4. It will be great if you could share a video demonstrating the issue. Regards, Sandeep Grover ... View more

Hi djhayes1994, Sorry for the inconvenience caused to you. Could you please try the following : 1. Firstly update to the latest version 11.0.19. Go to Help>Check for Updates. 2. Now try adding a basic text annotation via the Edit application. Is that getting shifted too? 3. Was this issue happening in the previous versions as well or it started happening when you updated to 11.0.18? Regards, Sandeep Grover ... View more

Hi emilyabs, Sorry for the inconvenience caused to you. Please share the following details with us : 1. Version of your Reader. Go to Help > About Acrobat Reader DC. 2. Version of your Operating System(Win/Mac). 3. The device on which you are working. 4. If possible, could you please share a snapshot/video of the problem. Thanks and Regards, Sandeep ... View more

Hi, This issue has been resolved in the latest update. Kindly go to Help > Check for Updates. Regards, Sandeep ... View more

Hi, This issue has been resolved in the latest update. Kindly go to Help > Check for Updates. Regards, Sandeep ... View more