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Participant
July 5, 2008
Question

Reader 9 won't open PDF from web browser

  • July 5, 2008
  • 167 replies
  • 116097 views
I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary
    This topic has been closed for replies.

    167 replies

    Participant
    September 29, 2008
    Checking and installing the available updates after installing version 9 worked for me. I have Windows XP Media Edition with IE7. If you have unticked "display in browser" within reader 9 preferences to get it working as suggested in previous forum messages, make sure you re-tick it, otherwise it will still not load a PDF file within the IE7 browser window.

    Hope this helps someone.
    Participant
    September 25, 2008
    I have the same problem as post 35. I know that the solution is to register Adobe 9, and then you can open PDFs via your browser. But I need to deploy Adobe 9 to 150+ computers and cannot visit each one and do this manually. Is there a way to bulk register Adobe 9 for 150+ computers?
    Participant
    September 24, 2008
    My fresh install still have this problem. The only work around I have found was to disable the adobe Reader plugin in Firefox so that PDF's open in a separate window.
    Participant
    September 21, 2008
    I was having a similar problem to this. If you updated straight from Adobe Reader 8, then this is probably the cause. I had to uninstall Adobe Reader 8 completely and then do a fresh install of Adobe Reader 9. Hope this helps.
    Participant
    September 19, 2008
    I am experiencing a problem with Adobe Reader 9 when trying to view PDF files from within the browser. It causes an error which causes Internet Explorer 6 to crash. Application log shows that problem is with Acrord32.dll module.

    Adobe Reader 9 will work is preferences are edited to avoid viewing in browser.

    Any suggestion for a fix.?
    Participant
    September 18, 2008
    As for the "Registering" trick mentioned by #32, how do you register it? Maybe I don't see if because I used the Customization Wizard 9 and deployed it via GPO. It would be nice to know the registry key for this then I could deploy that across my network.
    Participant
    September 16, 2008
    When I try to open an e-mail attachment that contains a pdf file I get the message:

    "The download can not continue. Error passing voucher."

    I get this same message when I go into My Documents and double click a pdf file.

    I just installed V9, but this also happened in V8.

    Adrian
    Participant
    September 11, 2008
    Thank you! I uninstalled 9 and went back to 8. Now everything is working again.
    Kristy
    Participating Frequently
    September 11, 2008
    I wouldn't install Acrobat 8 and Reader 9 on the same pc - reason why is both applications share a lot of the same namespace - including the browser plugin.

    In other words if you want 9 and like Acrobat - upgrade, or just stay with Acrobat 8.
    Participant
    September 11, 2008
    It is hidden behind the Other languages link on the Reader Download.

    http://www.adobe.com/products/acrobat/readstep2_allversions.html

    If you go to the above page, enter your Operating System, Version, and Language, and click next, you currently get the option to download either.

    1. Adobe Reader 9 ( including Acrobat.com and Adobe AIR)

    2. Adobe Reader 8.1.2

    3. Adobe Reader 7.1.0

    I downloaded Reader 8 and it is now working for me.

    Good Luck
    Scott