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Participant
July 5, 2008
Question

Reader 9 won't open PDF from web browser

  • July 5, 2008
  • 167 replies
  • 116097 views
I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary
    This topic has been closed for replies.

    167 replies

    Participant
    October 23, 2008
    We got this error, when with customization wizard set "display PDF in browser" -> disabled and user is activating open PDF inside browser mode. All cases with enabled settings and "disable and lock" seems to be OK.
    ~graffiti
    Legend
    October 18, 2008
    Choose an older OS in the download area.
    Participant
    October 18, 2008
    YES, but HOW you re-install Adobe reader 8 or 7 - I CANNOT find it on the Adobe website (it just alwasy takes you to the download page for Reader 9) and am reluctant to trust downloads from elsewhere!
    Participant
    October 11, 2008
    Try downloading Foxit reader and make this your dedicated reader. This fixed all my reading problems instantly.
    Participant
    October 10, 2008
    Solution #32 worked for me, Thanks!

    Though I was wondering what Adobe is doing! I got reader 9 pre-installed in the new pc I got from DELL, just wondering what's happening with Adobe...
    Participant
    October 3, 2008
    The way I got it to work was to uninstall version 9 and install version 8, a step backwards I know but at least it works.
    Participant
    October 3, 2008
    New Adobe Acrobat 9 prevents web browser from opening and displaying he content dut returns the "done" message from the browser activity bar. I am running the latest version of fire fox for yahoo as my browser, and once I uninstalled 7.0.9 vers for 9.0 version I cannot get the browser to display content,

    Any one know what can be done to resolve this issue???
    Participant
    October 2, 2008
    hey just an idea, you can actually use Customization Wizard 9 to add that missing registry key, create new transform and re-deploy :D

    In CW9, Registry tab, create new key on destination machine under:
    LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe

    You may need to create the whole instance of keys starting with Classes\SOFTWARE and then all following above manually.

    and modify the EXE key Data to show this value:
    "[READER]AcroRd32.exe"

    I'm gonna test it right now.

    Yep all works perfectly fine on all Windows (XP 32-bit, x64 and 2000).
    Have fun big guys, it was an easy fix :)
    Participant
    October 2, 2008
    Compiled fix for web browser pdf opening with Adobe Reader 9:

    It was published above along with other registry keys, but seems that just one of them is missing after installation of AR9 (we used GPO method with Customization Wizard 9)

    Windows XP x64

    * start

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
    @="\"C:\\Program Files (x86)\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""
    * end

    Windows XP/2000

    * start

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
    @="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""

    * end

    Tested to work with both IE7 and FF3. After applying this registry patch you need to close browser windows.

    Not sure if one can distribute registry patch over GPO, but i'm simply using regedit over network to import it to about 40 workstations... still not gonna help those guys managing thousands...

    have fun people!
    Participant
    October 2, 2008
    Where you able to find a solution with either GPO or the customization wizard?