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Participant
July 5, 2008
Question

Reader 9 won't open PDF from web browser

  • July 5, 2008
  • 167 replies
  • 116097 views
I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary
    This topic has been closed for replies.

    167 replies

    Participant
    November 26, 2008
    I had the same problem.

    I had both Acrobat Reader and Acrobat.com on the list of programs. Apparently Acrobat.com is also Reader. I uninstalled both of them and then reinstalled Reader. Solved the problem.

    I rebooted after each uninstall, although I don't know if that is critical.

    Denny
    Participant
    November 12, 2008
    I had the VERY frustrating issue of not being able to open a PDF in a browser window after installing Acrobat Reader 9. Looks like the problem was rooted in the fact that I had a browser open when installing Acrobat Reader 9, which seems to confuse things.

    Solution (as above):
    Uninstall Acrobat Reader. Make sure all browsers are closed, then re-install.

    Suggestion for Adobe: if you need us to close all browser windows when installing your software, then make us do so! It took me nearly two hours of my workday to fix this issue!
    Participant
    October 31, 2008
    Hi Noel,

    The advantage of opening pdf's in the browser is that all our internal users are used to pdf's opening in the browser. If I change it to open in Reader they all start asking questions.
    When I try to open a pdf file from the referred site "http://www.nza.nl/aanbieder/GGZ/12364" Adobe Reader opens and gives the error: "An error occured opening the document. Cannot find the file." This is with Windows XP SP2, IE6 and Reader 9.

    I solved the issue now by opening op DNS to internet for the internal network, but why Adobe changed the way it handles PDF files in IE I don't know...

    John
    Participant
    October 30, 2008
    I am using IE 7 and had downloaded Reader 9.0, but was unable to get it to work on the Web despite trying the suggestions I found here. I finally gave up, uninstalled 9.0, dowloaded 8.1.2, set it to not open a .pdf in a web browser window, and now I'm rolling.

    Thanks for all the help.
    Participant
    October 30, 2008
    I haven't noticed this problem. I guess it's been fixed.
    Participant
    October 29, 2008
    For those of you who followed Kuba's instructions regarding creating a registry key and found it didn't work, make sure the path in the registry key matches the path to where you have Reader9 installed.
    Participant
    October 28, 2008
    Thanks for the reply.
    But this isn't a solution. It's a workaround.

    There are too many websites that can't handle PDF's not opening in the browser, like: http://www.nza.nl/aanbieder/GGZ/12364

    And because the option is in Adobe Reader, it should work.. right?
    Inspiring
    October 30, 2008
    John Peter, would you care to explain to me what the advantage is of
    having a PDF (or a Word doc or...) opening in the browser and not in
    the program associated with it?
    Secondly, what difference does it make to a website what settings I
    have in my Reader? I tried a couple of PDF links from the page you
    referred to, and they opened in Reader 9 as expected. What happens
    when you try?
    --
    Noel
    Participant
    October 28, 2008
    If you have Adobe Acrobat 8 and Adobe Reader 9 installed on your computer, both may be attempting to open PDFs in your web browser...

    One simple resolution, as suggested by alvand is to open Adobe Acrobat, go to Edit > Preferences > Internet, and clear the "Display PDF in browser" check box.

    This should solve the problem.
    Participant
    October 27, 2008
    I think these problems are the same, can anyone help me with this?
    http://www.adobeforums.com/webx/.59b6d5ae

    Thnx
    Participant
    October 24, 2008
    Kuba you rock. #54 is what I used for a solution and my test station worked great. I'm setting Reader 9 to redeploy. Oh this is great! Thanks again!