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Participant
July 5, 2008
Question

Reader 9 won't open PDF from web browser

  • July 5, 2008
  • 167 replies
  • 116097 views
I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary
    This topic has been closed for replies.

    167 replies

    Participant
    January 19, 2009
    "I finally got PDFs to work in my browser by doing the following.

    1. Uninstalling Reader version 9
    2. Installing Reader version 8.1 from the abobe.com website
    3. I then had to uninstall via control panel add remove programs the adobe.com program, and I also uninstalled the Adobe AIR program.
    4. I then checked in my Add Remove programs list and Adobe Reader 9 is still listed, I uninstall it again (why I don't know).
    5. I then view a PDF file outside of Internet Explorer and I have to accept the license agreement in a popup window to get Reader 8 working properly.
    6. I then go to a web page that links to a PDF file and finally I can view PDfs in the browser again.

    We have around 30 PCs in our department with Adobe Reader 9 and some of them work in a browser and some of them do not, so there appears to be a conflict of some sort.

    For info, I have Acrobat Professional 8.1 on my PC also.

    Good Luck

    ScottJ in London, UK "

    Thanks Scott. I was having this same problem for weeks now on my football site. I think my problem was having a previous version on there and not uninstalling it correctly.

    NFL Mock Draft
    Participant
    January 14, 2009
    The registry edit in post 53 worked great for me on Vista 64bit. thx
    Participant
    January 9, 2009
    i have the same problem ,thank you for the help.
    Participant
    January 9, 2009
    yeah i also agree

    in adobe 9 (or acrobat ) go to edit>preference>internet
    and uncheck the "Display pdf in browser"
    then press OK button and exit the program

    again open the program and go to same path and check "Display pdf in browser" then press OK button and exit the program

    and voila but it aint quite so...

    http://whipaah.com
    Participant
    January 9, 2009
    well, I had the same problem and solved it
    in adobe 9 (or acrobat ) go to edit>preference>internet
    and uncheck the "Display pdf in browser"
    then press OK button and exit the program

    again open the program and go to same path and check "Display pdf in browser" then press OK button and exit the program

    It will solve your problem



    I tried this resolution and it didn't work. It did however by leaving the "Display pdf in browser" unchecked and clicking on OK. Now it seems to work perfectly.
    Participant
    June 14, 2014

    Thanks for the tip,  I didn't have this issue ever then 2 days ago it just started to happen so not sure if some microsoft update or Adobe update cuased this?

    It worked when I unchecked the "Display pdf in browser"  I was able to at least open the pdf in Adobe reader, it takes a few seconds to download and open but at least it opens.

    However when I rechecked the box after closing and opening Reader v9 hitting OK  each time it stopped working again.

    What I then tried is systematically unchecking both the "Allow fast web view" and "Allow for speculative downloading" and the issue seems to be linked with the "Allow fast web view".

    What happens in the error I think is it really isn't downloading the file just showing page 1 as preview, then when it goes to download you get the reload / close error box.

    It might think the file is already open...not sure but thank again for giving me a thread to pull.

    If I leave this "Allow fast web view" unchecked and the other boxes checked it opens in the browser just fine..(have IE9).

    Participant
    January 7, 2009
    Kuba- Is there any chance that you could explain how to correct this with the custmization wizard. I used your reg hack and it worked like a charm! I am just trying to determine how to fix my SI/GPO package. Thanks!
    Participant
    January 3, 2009
    I opened the adobe 9 reader and opened the help tab then selected repair adobe reader installation after closing all other tabs...now it works fine.
    Participant
    December 9, 2008
    After about 45 minutes of poking around and trial and error, we have it working in both IE and Firefox. The solutions:

    For IE, launch Adobe Reader 9 and edit preferences. Under "Internet" uncheck the box to load a PDF in the browser (forces it into Adobe Reader).

    For Firefox, go to the Tools - Options - Applications tab. For Adobe Acrobat Document, the Action should be Use Adobe Reader 9.0.
    Participant
    December 5, 2008
    We rolled out Adobe Reader 9 using Microsoft's System Center Essentials. Some, but not all users had this problem after the rollout. We were able to fix it by opening Adobe Reader 9 and clicking Help--> Repair Adobe Reader Installation. This fixed most everyone's installation. However, I still have a couple of users who can't open PDF's in FireFox... Go figure.
    Participant
    November 27, 2008
    Ever since I've upgraded to Adobe Reader 9, I cannot open adobe files via the web browser. I need to be able to see my pay stub located through IPAY. An error or an alert keeps telling me that I cannot see the file without Adode 8 or 9. I had 5 and downloaded 9. So what could the problem be?? Please help!!!!