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Participant
July 5, 2008
Question

Reader 9 won't open PDF from web browser

  • July 5, 2008
  • 167 replies
  • 116097 views
I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary
    This topic has been closed for replies.

    167 replies

    Participant
    January 28, 2009
    follow the directions of Jon Sssmith "The solution appears to be:- in Reader 9, disable the "display in web browser" under Edit>Preferences>Internet. "

    However, if that still does not fix the problem then this is the best next step I could come up with.

    In Adobe Reader

    Look up at your Toolbar

    Click on Document
    Go to Accessibility Setup Assistant
    Click Next through to the last page where it give you the option to open files in your browser or in Adobe Reader

    Request to have the document opened in Adobe instead of your browser so that Adobe will launch and open your pdf
    Participant
    January 28, 2009
    I had similar problems on all office computers running Vista, IE7 & Reader 9 i.e. browser freezes when trying to open a PDF from a web page. The solution appears to be:- in Reader 9, disable the "display in web browser" under Edit>Preferences>Internet. This worked immediately for me.
    David_Batson
    Participating Frequently
    January 28, 2009
    Someone in the Windows 7 forum said that running Adobe Reader 9 in Compatibility mode as Vista and running as Administrator allowed him to view pdf's in the browser.

    I tried his solution and was able to view a pdf from the following link ONE TIME in IE8. I could not view the link in Opera 10, and subsequently I could not view it in IE8 anymore either. Then I tried another link to a pdf at a different site using IE8 without success.

    http://www.unf.edu/dept/cirt/events/past/EverydayWorkWithWindowsVista_BP_E.pdf
    David_Batson
    Participating Frequently
    January 27, 2009
    Tom Wiilhoite; Please create a new topic for your questions. You are off topic for this thread.
    Participating Frequently
    January 27, 2009
    Neither can I open any e-mail attachment that is in Adobe format.This cripples me as almost all of my business correspondence/files are sent in that format.
    Participant
    January 27, 2009
    I still cannot read any pdf file inside Mozilla. With Mozilla the procedure below does not have any effect:
    - open Adobe Reader 9;
    - go to Edit > Preferences > Internet
    - deselect "Show pdf in browser".
    Participating Frequently
    January 27, 2009
    But what if, like me, you cannot even Open Reader9? I tried that and I get the same "Internal Error" message from Windows/Vista that I get when attempting to open a PDF file.
    David_Batson
    Participating Frequently
    January 27, 2009
    I cannot view a PDF download in a browser window in either IE8 or Opera 10 Alpha in Windows 7 Beta, 32-bit.

    I moved a copy of C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll to C:\Program Files\Opera 10 Preview\program\plugins and made sure the browser setting was to open pdf's using the Adobe Acrobat plug-in (note: I have Adobe Reader 9 installed, not Acrobat, but the plug-in is called Adobe Acrobat). Plug-ins are enabled in Opera.

    I tried editing the registry as per post #53 above using the line for Windows 2000/XP. That caused an error message to pop-up saying that I was using the wrong version of Adobe Reader (or something like that), so I changed the registry entry back to what it was. Oddly, I was able to view a pdf file one time after changing the registry setting back, but subsequently I could not view any more pdf's in a browser window of Opera (or IE).

    I also tried turning off "Fast web view" and "Speculative downloading", but that made no difference.

    I am able to change settings in Opera to open the pdf in the default program AcroRd32.exe, and this works to open the pdf in a separate instance of Adobe Reader, but not in a browser window.

    So far, I have posted on 4 different forums, and no one has even said whether they experience the same issue in Windows 7 Beta or not.

    Is there a fix for this? Is anyone using Windows 7 Beta and able to view a pdf downloaded from a website in the browser window of either IE8 or Opera 10?
    Participant
    January 26, 2009
    This seems to work for me, and you can avoid to uninstall Reader 9 (drawn from another thread in this forum):
    - open Adobe Reader 9;
    - go to Edit > Preferences > Internet
    - deselect "Show pdf in browser".
    Now every time you click on a pdf link in an IE page you will be prompted either to read (with Reader, not inside IE) or to save the pdf file.
    HTH.
    Carlo
    Participant
    January 23, 2009
    Thanks Scott ...hoe come there is not more information on this issue.

    I tried to fix this problem for 2 days and finally figured out that....

    When I reserached this acrord32.dll problem all I got was programs for $$$$ to fix the registry etc....
    but this did work for me also!!
    . Uninstalling Reader version 9
    2. Installing Reader version 8.1 from the abobe.com website
    3. I then had to uninstall via control panel add remove programs the adobe.com program, and I also uninstalled the Adobe AIR program.
    4. I then checked in my Add Remove programs list and Adobe Reader 9 is still listed, I uninstall it again (why I don't know).
    5. I then view a PDF file outside of Internet Explorer and I have to accept the license agreement in a popup window to get Reader 8 working properly.
    6. I then go to a web page that links to a PDF file and finally I can view PDfs in the browser again.

    We have around 30 PCs in our department with Adobe Reader 9 and some of them work in a browser and some of them do not, so there appears to be a conflict of some sort.

    For info, I have Acrobat Professional 8.1 on my PC also.